Vehicles & Driving FAQ | Avis Car Rental

Due to the dynamic nature of our rental fleet, Avis is not able to guarantee a specific make or model of a vehicle. However we do guarantee the group you are booking and you will receive any type of vehicle within that car group. Car groups and models may vary by location and may not be available at all locations.

Pets or animals are not permitted in any Avis vehicle, with the exception of guide dogs for visually impaired people. A cleaning fee may be charged if it's deemed that a vehicle has been used to transport pets or animals.

All Avis Australia vehicles are non-smoking.

Generally the removal of seats in vans is not permitted. Please check with the location directly for further information.

Only select Avis vehicles can travel to this snow. Please see our Snow Cover page for full restrictions and details.

Yes. Avis has your commercial needs covered. We offer a range of commercial vehicles including cargo and passengers vans as well as utes for hire. View our commercial fleet here.

The user manual in the glove compartment of the vehicle; or  the label inside the fuel door or flap will specify the fuel to use. 

There will be a release lever or button inside the car that will open the fuel door. Look for a label with the wording “Diesel Fuel Only” or “Unleaded Gasoline Only”. Please contact the pickup location if you need assistance with this.

When you rent a car with Avis there are 3 options for re-fuelling when you return the vehicle: 

  1. At the end of your rental you can stop at a petrol station to refuel and return the vehicle with a full tank of fuel
  2. To save time and money you can pre-pay your fuel at a competive price. This can be done online at the time of booking your rental or contact Customer Service to add to your booking. 
  3. Running short on time? We'll fill the vehicle up for you however please note this will be done at a  premium price. 

Unfortnately no. Avis vehicles must only be use on a road which is properly formed and constructed as a sealed, metalled or gravel road.

You and any Authorised Driver must not, unless authorised in writing by Avis, drive or take the Vehicle:

  1. to Gove Peninsula or any island off the coast of Australia (including, but not limited to, Bruny Island, Fraser Island, Groote Eylandt, or the Tiwi Islands);
  2. to Kangaroo Island; however, if so authorised in writing by Avis, You and any Authorised Driver must not drive the Vehicle between dusk and dawn outside town limits;
  3. into or out of the Northern Territory, Western Australia or Tasmania;
  4. in Queensland:
    • on Highway No. 27: beyond Chillagoe in a westerly direction;
    • on Highway No. 1: beyond Normanton in a southerly direction and no further north than Karumba;
    • if the Vehicle is a passenger Vehicle or truck, beyond Cooktown to the north or Lakeland to the west and no further north than Cape Tribulation on the Coast Road; or
    • on the Coast Road from Helenvale to Cape Tribulation, unless the Vehicle is a 4WD Vehicle
  5. in the snow (at anytime and anywhere (including Tasmania));
  6. above the snow line in:
    • New South Wales (being Jindabyne); or
    • Victoria (being Bright), from the beginning of June until the end of September.
  7. on beaches or through streams, dams, rivers or flood waters;
  8. in Western Australia:
    • to any parts north of Carnarvon;
    • on the Kalumburu Road, Tanami Road, Canning Stock Route, Gunbarrel Highway and Holland Track;
    • on the Gibb River Road, Cape Leveque Road and Windjana Gorge unless the Vehicle is a 4WD Vehicle and is being driven in 4WD mode on these roads;
    • beyond 100 kilometres of the Perth city limits between dusk and dawn; or
    • outside any town or city limits between dusk and dawn.
  9. in the Northern Territory:
    • on the Jim Jim Falls Road to Jim Jim Falls and Twin Falls; or
    • outside any town or city limits between dusk and dawn.
  10. airside on any airport in Australia unless You have authorisation from Avis in writing.