Rental Locations FAQ | Avis Car Rental Australia

Hours of operation vary by location and day of the week. To check operating hours for a specific Avis location, please search our Avis Rental Locations for further details.

Yes. At Avis you can enjoy the added flexibility of returning to a different location with your rental car. Additional fees and charges may apply. Occasionally we have relocation deals for selected locations, so be sure to check out our latest offers or ask at the time of booking.

Unfortunately, Avis is unable to provide parking for customer’s personal vehicles while they have Avis vehicles on rent.

There are select Avis locations that allow returns outside of business hours. Please contact the return location directly or contact the Avis Reservations team to check if this is possible on 136 333.

At Avis we understand delays happen. Most Avis airport locations will remain open to meet incoming customers with advance reservations who have encountered flight delays. For non airport locations or if you know your flight will be delayed please notify us of your delay as soon as possible by calling the location directly. 

Additional charges may apply if you return your car late. As most rentals are based on a 24 hour day, a car rented at 10am is due back at 10am the next day. We realise that sometimes unforseen delays happen, so there is a 59 minute grace period on late returns.

Beyond the grace period an hourly rate will apply from the scheduled return time, which will accumulate until it equals the rate of an additional day. Charges for optional coverages or equipment are charges as full days.

Note: If your rental includes a special discount offer or coupon and the vehicle is returned outside the terms stipulated on the offer the total may be charged at a higher applicable rate.

You can amend your booking online by clicking on this link and following the prompts or on our mobile app. If you have trouble amending your booking online please contact the location you collected the vehicle from to make amendments.

A Premium Location Surcharge (PLS) may apply to rentals from airport locations and selected off-airport locations to cover the increased cost of opperating from these locations. This fee is included in your reservation and varies by location.