Fair Wear and Tear Guide
Click here to view detailed information.
AVIS AUSTRALIA FAIR WEAR AND TEAR
There is a certain level of damage to a vehicle that we consider to be fair wear and tear as a result of ongoing use. This is treated differently to damage that is caused by a customer, which they will be held responsible for. The distinction between reasonable fair wear and tear and unacceptable damage is clearly outlined in our Fair Wear and Tear Guide below. Please make sure you have read and fully understand this guide before you drive away.
Damage caused intentionally or by gross negligence is never fair wear and tear and is excluded from your damage cover. You should always refer to the Terms and Conditions of Rental for a full understanding of the exclusions that apply. We have a range of coverage options available for those who wish to reduce their excess in the event of an accident or damage to their vehicle.
How do we assess when damage has occurred?
Our PhotoProofed™ technology is used to document damage on our vehicles. Before a vehicle is rented a series of photos will be taken during the cleaning process to represent its current condition. We encourage you to perform your own inspection and you are also invited to take time stamped photographs of any pre-existing damage before leaving the rental location.
Visit our PhotoProofed page for full details on the process, including FAQs.
Fair Wear and Tear Guide
Click here to view detailed information.
AVIS AUSTRALIA FAIR WEAR AND TEAR
There is a certain level of damage to a vehicle that we consider to be fair wear and tear as a result of ongoing use. This is treated differently to damage that is caused by a customer, which they will be held responsible for. The distinction between reasonable fair wear and tear and unacceptable damage is clearly outlined in our Fair Wear and Tear Guide below. Please make sure you have read and fully understand this guide before you drive away.
Damage caused intentionally or by gross negligence is never fair wear and tear and is excluded from your damage cover. You should always refer to the Terms and Conditions of Rental for a full understanding of the exclusions that apply. We have a range of coverage options available for those who wish to reduce their excess in the event of an accident or damage to their vehicle.
How do we assess when damage has occurred?
Our PhotoProofed™ technology is used to document damage on our vehicles. Before a vehicle is rented a series of photos will be taken during the cleaning process to represent its current condition. We encourage you to perform your own inspection and you are also invited to take time stamped photographs of any pre-existing damage before leaving the rental location.
Visit our PhotoProofed page for full details on the process, including FAQs.
