Car and Truck Hire Sydney Domestic Airport

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Sydney Domestic Airport (SYD)

Address:

Corner of Ross Smith Ave and Butler Road,
Mascot, NS, New South Wales, 2020, Australia

Phone:

CALL: (61) 2 9353 9000

Hours of Operation:

Mon - Sun 6:00 AM - 11:00 PM

Keydrop Location

Free pickup service available

If flying in, the rental counter is within the terminal with a short walk to the car lot.

Are you looking for Sydney International Airport?

Click Here

 

Important Communication – Sydney Domestic Airport

Effective Thursday 1st December 2022, due to remedial works at Sydney Airport (Domestic T2 and T3) all domestic car rental pick-ups and drop-offs, including Avis, will take place at facilities on the corner of Ross Smith Avenue and Butler Road, Mascot in the South-East Sector.

Important: Sydney International Airport is not affected by the above changes. Pick up and drop off location remains as:
International Terminal Building
Mascot, NSW, 2020, Australia

Vehicle Return (Operating Hours: 5am – 11pm Daily) (Domestic Only)

  • All vehicle returns will take place at the Avis facility on the corner of Ross Smith Avenue and Butler Road and not at the P1 carpark (see map above)
  • If you’re returning a vehicle from south Sydney or via the M5 motorway, please turn left into Butler Road from General Holmes Drive (at the BP Service Station) and then turn left into the Avis location.
  • If you’re returning from Sydney CBD, the northern or eastern suburbs, please turn right into General Holmes Drive from Southern Cross Drive. Turn left into Ross Smith Avenue and follow Ross Smith Avenue past the Blu Emu parking facility. Turn left at the roundabout into Butler Avenue and right into the Avis location.

Vehicle Pick Up (Operating Hours: 6am – 11pm Daily) (Domestic Only)

  • The Avis car rental counters are located in the T2 and T3 arrivals area, opposite the baggage carousels.
  • All non-Avis Preferred and non-Presidents Club customers are required to proceed to the in-terminal Avis counters, to complete their rental agreement, prior to being transported to the location on a free shuttle bus.
  • Staff will direct customers to the shuttle bus located at two kerbside pickup areas at T2 and T3 terminals.
  • Please have your rental documents readily available when arriving at the shuttle pick-up point as well as the Avis location, as this will expedite your vehicle collection.

Free Shuttle Bus Transfers

  • Returning your car - A free shuttle bus will be provided to transport customers between the new Avis location and T2 and T3 Domestic Terminals by Sydney Airport.
  • Collecting your car - Please complete your rental agreement at the in-terminal Avis counters, before proceeding to the dedicated kerbside shuttle pickup points.

Key Points

  • A free car rental shuttle service will be provided by Sydney Airport to transfer Avis customers from dedicated kerbside stops outside the T2 and T3 Terminals
  • Before boarding the free shuttle: all non-Avis Preferred and non-Presidents Club customers are required to check-in at the Avis counter inside the terminal.
  • Only customers with an existing car rental booking, will be able to access the shuttle bus service to the Avis location
  • Customers without a booking must arrange a car rental at the Avis counter inside the terminals, prior to accessing the shuttle bus service to the location
  • Please allow additional time when picking up and returning of your vehicle to make your flight.
  • To allow enough time to shuttle to or from the Avis car rental pick up point and the domestic terminals, Sydney Airport is advising all customers to allow for an additional 30 minutes or more transit time.

For Avis Preferred and Presidents Club Customers

  • All Avis Preferred and Presidents Club customers who booked via their profile or app can bypass the counter and head straight to the free shuttle bus to be taken to their vehicle. 
  • All other customers are required to proceed to the in-terminal Avis counters to complete their rental agreement prior to being transported to the location on a free shuttle bus.

These remedial works are affecting all car rental companies with operations in the P1 carpark at Sydney Domestic Airport.

At Avis Budget Group, we’re endeavouring to make your journey as seamless as possible and apologise for any inconvenience this disruption may cause.

We’re committed to continuing to provide you with excellent customer service and will keep you abreast of any further changes from Sydney Airport.

 

FAQs

Where do i pick up my rental vehicle at Sydney airport?

Please proceed directly to the Avis counters inside the Terminal after disembarking your flight.

Your vehicle rental must be processed at the Avis counters before transportation by shuttle bus from the dedicated kerbside stops outside the T2 and T3 Terminals.

Please allow approximately 30 minutes for the expected travel time for a one-way shuttle trip from T2 and T3 to the Avis vehicle collection point.

Once you have arrived at the Avis collection point, please proceed directly to the Bay numbered on your paperwork to collect your vehicle. The keys will already be in the vehicle so all you need to do is drive out of the carpark.

Where do I catch the bus to the new Avis and budget location to pick up my rental vehicle?

Firstly, please complete your booking at the Avis rental counters in the terminals before proceeding to the dedicated kerbside pickup in T2 and T3 for the Free Shuttle Bus service. Staff will be available to direct you to the dedicated pick up areas.

Is there an Avis and budget booth at the Sydney domestic airport?

Yes, there are dedicated Avis counters at both the T2 and T3 terminals near the baggage carousels. Please ensure you complete your booking at the counters before catching the Free Shuttle Bus to the location.

What hours are the transfer shuttle bus operating?

The free shuttle bus will be operating daily from 5am to 11.00pm.

Where do I drop off my rental vehicle at Sydney domestic airport?

All vehicle returns will take place in the South-East Sector on the corner of Ross Smith Avenue and Butler Road (see map) and not at the P1 carpark

If you are returning a vehicle from Sydney south or via the M5 motorway, please turn left into Butler Road from General Holmes Drive (BP Service Station) and then turn left into the Avis location.

If you are returning from Sydney CBD, North or Eastern suburbs please turn right into General Holmes Drive from Southern Cross Drive. Turn left into Ross Smith Avenue and follow Ross Smith Avenue. Turn left at the roundabout and right into the Avis location.

Will I get transportation back to the domestic terminal after drop off?

Yes, you will be collected from the Avis location in a designated pick up area to be returned to Sydney Domestic Airport terminals.

 

Updated: 17 January 2024

 

Rent a car from Sydney Airport

Are you due to land at Sydney Airport sometime soon? Now's the time to start exploring your car hire options. At Avis, we offer car hire to suit travellers of all kinds. Whether you're heading to Sydney for a brief business trip or spending a few weeks exploring the local area, our car hire service can help you get from A to B in comfort and style.

Finding our car hire desks at Sydney Airport couldn't be easier. 

  •  If you're landing at International Terminal 1, head to the Avis booth in the arrivals hall. 

  •  For Qantas's Domestic Terminal 3, you'll find us next to the baggage claim counter and at the car park office.

  •  If you're landing at Terminal 2, make your way to the baggage reclaim area. 

For an easier Sydney car rental experience, download the Avis App and become an Avis Preferred Member. Avis Preferred members enjoy expedited checkout and other benefits such as a free Additional Driver.

 

Our Car Hire Fleet

Cars

Our car hire at Sydney Airport prioritises your safety and comfort. Our vehicles benefit from consistent maintenance, and we ensure they're clean before they reach the next customer. 

Whether you're travelling in a large group or flying solo, we have a car rental to suit you. Our sturdy 4X4s are ideal for when you're venturing beyond the Sydney area. Alongside our roomy SUVs, they're suitable for accommodating several passengers and their luggage without compromising on comfort. 

If you're looking for something more compact, try one of our city cars. These are easy to handle, making them ideal for urban driving and reaching your destination quickly.

No matter what you choose from our car fleet, we can provide those little extras that should make your journey seamless. Whether that means GPS to ensure you don't get lost or the option to extend your rental, we're happy to work with you.

 

Luxury & Prestige Car Hire

Seize the opportunity to travel in style by choosing our luxury & prestige car hire at Sydney Airport. With makes such as BMW and Mercedes available for hire, you can traverse the areas around Sydney and beyond in a prestigious vehicle.

Our distinguished range of European vehicles can help you achieve a variety of luxury car hire experiences. If you're looking to give your city drive a sophisticated edge, choose one of our enticing sports cars. They're perfect for those business meetings where you need to make an excellent first impression or for romantic getaways where you want to splurge.

If you're feeling adventurous and want to explore Australia that rests beyond Sydney, try one of our larger luxury vehicles. Each one allows you to continue your business class journey, even after your feet hit the ground. They're perfect for travelling long distances, and you can arrange for yours to be returned to an Avis car hire centre 

Commercial Vehicle Hire - Van - Trucks - Bus

Van, truck and bus hire at Sydney Airport is easy when you choose Avis. Whether you need a moving van or a refrigerated truck, we have them both and everything in between. Our extensive range of buses is perfect for moving large groups of people. We even offer tautliners and mine specs for those with more specialist requirements.

Our delivery and moving vans come in a range of sizes to suit your needs. With many featuring automatic gears and hydraulic lifts, they have everything you require for a seamless removals experience. For example, when you hire a self-drive removals van at Sydney Airport, your house moving journey can be executed according to your terms. Our removals vans are also ideal for when you need to deliver packages.

Travelling in a group becomes much more manageable when you hire one of our buses. With 12 and 22-25 seat options, they're perfect for large groups, school trips, and corporate adventures.

If you need any assistance with our commercial vehicle hire service, our expert team can talk you through everything from finding the right fit to identifying whether you have the proper license.

 

Our Car Renting Deals & Offers

At Avis, we want to ensure our Sydney car rental services are available to everyone.

If you simply need to get from the airport to the city centre, one-way car hire is perfect. However, when you plan to spend a lot of time exploring Sydney, try one of our long-term car rentals. And to make sure you save money while hiring a car from us, try searching through car hire deals.

 

FAQs

Booking

How much to hire a car from Sydney airport?

As one of the busiest airports in the world, car hire costs at Sydney Airport vary from day to day. To provide you with an estimate, we need to know more about your hire period, the car you want, and how long you need it for. When you choose one of the rentals at Avis.com.au, you’ll save money no matter which option you choose.

How old do you have to be to hire a car?

The minimum age to drive a vehicle with Avis is 21 years of age. All drivers must hold a current, full and valid driver's licence, that has been valid for a minimum of 12 consecutive months. A young driver surcharge may apply.

Do I need an Australian driving license to rent a car at Sydney Airport?

The Driver must (i) hold a full, current and valid driving licence (not being a learners licence or provisional licence), (ii) have an International Driving Permit (IDP) or official translation (if a licence is not in Roman alphabet), (iii) have held their licence for minimum 12 consecutive months immediately prior to signing the Rental Agreement.

An International Driving Permit is not a stand-alone document and this must be carried with your valid domestic driving licence for it to be valid.

Digital drivers licences are only accepted in the issuing state. If you're travelling interstate you must present a physical (plastic) drivers licence.

Do I need a credit card?

Avis generally accepted credit and debit cards include; Visa, MasterCard, American Express and an Avis Charge Card. However, some locations may not accept all card types.

At the commencement of rental, Avis does not accept a prepaid or reloadable stored value card, a travel money card or an EFTPOS card. Avis also does not accept cards presented on phones/watches and doesn't allow contactless payment methods such as pay-wave. A physical credit or debit card must be presented at the start of rental. At the end of the rental, some Avis locations will accept a prepaid or reloadable stored value card as a final form of payment.

Please Note: Rentals paid for by a valid credit/debit card will be subject to a card transaction fee of 1.29% (including GST) at time of pick-up.

Pay Now: If the names on the credit card do not match the credit card used at Reservation, it may be deemed as a non-permissible change to your Pay Now reservation. You may be required to cancel and re-book at the current rates (including any reasonable and applicable cancellation fees).

Avis Australia may require a customer renting a vehicle to complete a Rental Qualification Form and provide additional identification as it deems necessary or appropriate or in accordance with applicable law. Please see Rental Qualification Policy.

What are the cancellation policies for renting a car?

You may cancel your booking at any time by calling reservations or managing your booking online.

For Pay Now reservations, depending on when you cancel, you may be charged a cancellation or no-show fee.

  • If you need to cancel at least 24 hours prior to your scheduled pick-up time, you will be refunded the pre-paid amount less a cancellation fee of up to $82.50 AUD.

  • If you need to cancel within 24 hours prior to the scheduled pick-up time, you will be refunded the pre-paid amount less a cancellation fee of up to $165.00 AUD.

  • If the value of the reservation is less than the cancellation fee, you will not be charged any further amount and will not be entitled to any refund.

  • If you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, a no show fee of the entire prepaid amount will be forfeited.

  • Amounts indicated above are inclusive of GST.

Driving

How does toll work with rental cars?

Avis has partnered with Linkt to ensure toll payments are simple. You will be sent the information to access a Linkt Rental Account when you travel on a toll road. This account is automatically set up using your booking information, and will let you view your trips, payment details and statements.

All payments for tolls will be automatically made with the credit or debit card that you provided for your rental vehicle.

For more information about how toll payments are managed, visit our Toll Payments page.

 

Returning

What are you supposed to do before you return a rental car?

When you return your rental car to Avis, you must do so with a full tank of fuel. We also ask that you remove all your personal belongings from the vehicle. Finally, please return the car to us in a clean state, ready for the next customer to drive.

Can I return a car to the location before or after business hours?

There are select Avis locations that allow returns outside of business hours. Please contact the return location directly or contact the Avis Reservations team to check if this is possible on 136 333.

Do I get a refund if I return my rental car early?

If you return the vehicle before the original return date (early return), you will not be refunded any portion of your payment. This does not detract from your rights as a consumer under applicable consumer protection legislation, including the Australian Consumer Law.

Can I return my rental car to a different location?

You can amend your booking online by clicking on this link and following the prompts or on our mobile app. If you have trouble amending your booking online please contact the location you collected the vehicle from to make amendments.

 

How to reach the Avis Car Hire desk from Sydney Airport

If you’re landing into Terminal 2, which is Sydney Airport’s domestic terminal, you will find the Avis desk in the baggage reclaim area. Alternatively, if you’re an Avis Preferred member feel free to head straight to the carpark. Find your name and parking bay on the Preferred board.

Customers arriving at Qantas Domestic Terminal 3 can also find a counter near baggage claim or proceed to the car park office. Follow the signs for car rental.

Customers collecting from Sydney domestic terminals can make use of our self-service app. Preferred customers can bypass the counter completely! Use the app to find your car with keys ready to go, upgrade your vehicle, add optional equipment and more!

International flights to Sydney Airport arrive at terminal 1. The Avis booth can be found in the arrivals hall after clearing immigration and collecting luggage.

 

Other locations in Sydney for Car Hire

If you want to hire a car in Sydney, we have plenty of other locations to choose from. Our Sydney car rental facilities are available throughout the city.

 

Nearby Facilities

When you rent an Avis car at Sydney Airport, you need to return it with a full tank of fuel. You can try the following refuelling locations:

  • Budget Petrol on the M5
  • Speedway on Princes Highway
  • Caltex Tempe on Princes Highway
  • BP on Butler Road and General Holmes Drive
  • Budget Petrol on Botany Road

If you need to reach Sydney Airport by public transport, try the Airport Train Link or Bus Terminal.

 

Rent a car and explore Sydney

Renting a car in Sydney gives you many opportunities to explore the surrounding area. As one of the top cities to see amongst travellers worldwide, Sydney offers a dazzling nightlife, seemingly endless beaches, and unique attractions. 

If you're looking for go-to attractions in the Sydney area, try the Harbour Bridge, the Opera House, or Chinatown. When you fancy catching some rays, you can head to Bronte or Bondi Beach. With Darlinghurst and Paddington offering a large selection of edgy restaurants, you're never too far away from an exciting culinary experience.

Location Information
General Directions
Please note temporary address while work is being carried out at the airport. Corner of Ross Smith Avenue and Butler Road.
After-hours Returns
Park & lock the car. Place the completed contract & the keys in the Drop Box located in the Returns area. Remember to take your personal belongings with you.

Renter Requirements

Optional Coverages

Damage

What products reduce the amount I have to pay if the vehicle is damaged during the rental?
If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement plus a damage processing fee of 45.98 Euro and loss of use of 56.87 Euro or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference.


How much is the excess?
Customer is liable for full value of the Avis vehicle if Collision Damage Waiver (CDW) is not taken. Purchase of CDW reduces liability to an amount between 1452.00 Euro and 3025.00 Euro depending on car group rented in the event of an accident or damage to the Avis vehicle.


How do I get Damage Waiver?
In most cases, Damage Waiver is provided with the vehicle as standard. If its included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 28.64 Euro and 75.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.


Is there an excess reduction product available to reduce my excess further?
Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to costs between 19.12 Euro and 50.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.


Will I need to pay if the windscreen or any other window is damaged?
Yes. However, Windscreen Protection reduces the amount you have to pay if the windscreen or any other window is damaged to zero. Having windscreen protection also means you will not pay an admin fee.


How do I get Windscreen Protection?
If you have bought Windscreen Protection, it will be stated on your rental agreement. The price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 8.02 Euro and 12.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.

What happens if I damage any optional extras I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.

Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by or as a result of:

  • Water or fire damage, that was not your fault.
  • Driving the vehicle without due care and attention
  • Driving or using the vehicle in breach of your contract

What do I have to pay if I do not have Damage Waiver?
If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you will have to pay:

  • Either the cost of replacement, or the estimated repair costs whichever is cheaper
  • Plus our loss of use
  • Plus an administration fee

Where can I find information of damage charges I have paid?
If we find damage, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here http://www.avis.es/tu-avis/facturas.

Theft

What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you.


How much is the excess?
Customer is liable for full value of the Avis vehicle if Theft Protection (TP)is not taken. Purchase of TP reduces liability to an amount between 1200.00 Euro and 2500.00 Euro depending on car group rented for theft of parts or all of the Avis vehicle.


How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 6.59 Euro and 16.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.

Is there an excess reduction product available to reduce my excess further?
Yes, Super Theft Protection waiver (STP) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to costs between 19.12 Euro and 50.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.


What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.


Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by or as a result of:

  • Keys being left in the vehicle
  • Keys being lost or stolen
  • Using the vehicle in breach of the contract

What do I have to pay if I do not have Theft Protection?
If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you will have to pay:

  • The cost of replacement
  • Plus our loss of use

If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.


Where can I find information of theft charges I have paid?
If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here, http://www.avis.es/tu-avis/facturas.

Damage to people and their property

What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.


Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:

  • By you breaking the contract for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance),
  • By you breaking the law
  • As a result of your negligence or recklessness.

What products cover the driver of the vehicle and personal items in the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle in the event of an accident. It reduces the amount you have to pay in the event of an accident to zero per claim depending on the claim you make. Personal Accident Insurance provides the following benefits:

  • A maximum of 100.000,00 Euro in the event of death, loss of limbs or eyes or permanent total disability
  • A maximum of 25.000,00 Euro towards emergency medical expenses related directly to the accident
  • Medical assistance and rescue costs (conditions apply)

Who provides Personal Accident Insurance?
Personal Accident Insurance is underwritten by AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, Avis Europe Risk Management Limited retains 20% of the price you pay after insurance premium tax has been deducted, as commission.


How do I get Personal Accident Insurance?
If you have bought Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to costs between 4.00 Euro and 6.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.
Can I increase my cover and reduce my excess?
Yes, Super Personal Accident Insurance (SPAI) reduces your excess to zero per claim and provides the following enhanced benefits:

  • A maximum of 200.000 Euro in the event of death, loss of limbs or eyes or permanent total disability
  • A maximum of 50.000 Euro towards emergency medical expenses related directly to the accident
  • Medical assistance and rescue costs (conditions apply)
  • Baggage up to 6.000 Euro per vehicle excluding any items you rented through us (again, there are conditions, and a limit of 350,00 Euro per item)
  • Expenses for replacing main house keys and locks up to 750.00 Euro
  • Emergency travel expenses up to 750.00 Euro

Is Super Personal Accident Insurance available when renting any vehicles?
Yes, you can buy Super Personal Accident Insurance not matter what vehicle you rent.


How do I get Super Personal Accident Insurance?
If you have bought Super Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to costs between 6.00 Euro and 8.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.

What will you pay if I do not have Personal Accident Insurance?
If the driver of the vehicle is involved in an accident and is injured or dies, we will not pay their costs. If any personal items in the vehicle are damaged, lost or stolen, we will not pay for their repair or replacement.
For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.

Protection packages

I want to buy more than one protection product, can I get a protection package?
No, we do not offer protection packages.

Third party protection products

I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs.  It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim.

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Credit Card Policies

What payment cards do you accept?
We accept: American Express (excluding American Express Travellers Cheque cards), Diners cards, Discover cards, Visa credit cards, MasterCard credit cards, Avis-issued charge cards.

We do not accept, Maestro cards, Cirrus cards, JCB cards, any pre-paid cards (even if they carry the Visa or MasterCard logo) or any other cards not listed above.

We do not accept Digital Payment Cards.

Can I pay by cash?

No, payment by cash for rental charges or deposit is not accepted.

In some locations we do accept cash but we will need to carry out additional identity, security, driving license and credit checks and will need to see proof of address.

What happens if I am late in making payment?

If you are late in paying us, interest will be calculated at 4% per year above the base lending rate of Citibank from time to time.

Debit Card Policies

Visa Debit Cards and MasterCard Debit Cards are accepted.

Drivers License

Do I need to bring my driving licence with me?
Yes. All drivers must bring all parts of their valid driving licence with them. They must bring both their driving licence and either an international driving licence or an official Spanish translation, by a notary, of their driving licence if:
•       a driving licence was issued in Europe and you are renting in a country outside Europe
•       Or a driving licence was issued in a non-European country, and you are renting outside that country
•       Or a driving licence was issued in a non-roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.
We do not accept digital driving licenses.
Is there a minimum length I must have held my licence for?
Yes. All drivers must have held their licences for at least one year. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:
•       Previous driving licences
•       Or a letter from their driving licence authority stating that they have held it for this minimum period.
I have unspent convictions on my licence, can I drive?
If any driver has any unspent driving convictions for:
•       careless, reckless or dangerous driving,
•       driving or attempting to drive whilst under the influence of drink or drugs,
•       using a vehicle uninsured against third party risks
•       theft or unauthorised taking of a vehicle
•       been disqualified - or
if they have two or more unspent convictions for offences not listed above unfortunately, they will not be able to drive our vehicles.

Public Liability and Property Damage

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Information not available at this time, please check at time of rental.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Age Requirements


Fuel Policy

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge.  We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel we will charge you.

Fuel Options

I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatevers left in the tank (even if its virtually empty) so long as the engine still runs.

How do I calculate the cost of Fuel Up Front?
Depending on where you are renting, we charge the average fuel price at the start of your rental period as stated on this EU fuel index http://ec.europa.eu/energy/en/statistics/weekly-oil-bulletin. However, you do not get a refund for any fuel you do not use.

Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.

I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt.  If you do not have time to fill up the tank, or can not show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.

How much is EZ Fuel?
Depending on where you are renting, you pay of fixed fee of between 16.94 Euro and 18.00 Euro.  

What are my options if I do not return the vehicle full and have not bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:

  • Do not buy Fuel Up Front
  • Do not return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturers stated fuel tank capacity.
We charge between 1.5 and three times the average fuel price at the end of the rental period for Spain as stated on this EU fuel index: http://ec.europa.eu/energy/en/statistics/weekly-oil-bulletin plus a refuelling charge of between 27.59 Euro and 41.00 Euro. The price per litre will be stated on your rental agreement.This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customers rental.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

 

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Battery Charge Fixed cost (inclusive of VAT)
If you return the electric vehicle with 70% or more battery charge. No Cost
If you return the electric vehicle with between 11%-69% battery charge. EUR 24.41
If you return the electric vehicle with 10% or less battery charge EUR 43.36


One Way Rentals

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.


How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 49.00 Euro and 800.00 Euro. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 350.00 Euro and 4733.00 Euro.

 
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

 
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

Rental Options

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby, infant, child and boosters seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In Spain, all children must normally use a child car seat until they are 12 years old or 135 cm tall.

How much are your child seats?
The fee for renting a seat will depend on where you are renting, but you can expect it to cost between 12.00 Euro and 25.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the seat for the duration of your rental, up to 28 days.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 200.00 Euro and 250.00 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

 I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, Travel Companion Tablet - This provides a GPS service as well as other useful features you may need when travelling. - The fee for hiring Travel Companion Tablet to be between EUR 14.99 and 20.00 Euro a day. If you rent the vehicle for more than 14 days, you'll only be charged for a maximum of 14 days and get to use the device for the duration of your rental, up to 28 days.
If the Travel Companion Tablet is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from EUR 180.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. If any Travel Companion Tablet accessories are damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from EUR 5.00 and EUR 150.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. It is illegal in Spain. If you rent a GPS from us, it won’t give you speed camera information.
Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time. 

I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, Travel Companion Tablet. This provides unlimited data per day, as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet to be between 14.99 Euro and 20.00 Euro a day. If you rent the vehicle for more than 14 days, you'll only be charged for a maximum of 14 days and get to use the device for the duration of your rental, up to 28 days.
How much does Mobile Wi-Fi cost?
Yes, Travel Companion Tablet - This provides unlimited data per day, as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is EUR 14.99 a day. If you rent the vehicle for more than 14 days, you'll only be charged for a maximum of 14 days and get to use the device for the duration of your rental, up to 28 days.
Please note: In many countries, including Spain, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you're driving in.
If the Travel Companion Tablet is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from EUR 180.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. If any Travel Companion Tablet accessories are damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from EUR 5.00 and EUR 150.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Automated Toll Product (ATP)

Some of our rental offices offer an electronic toll device. The fee for this device is between 12.00 and 15.00 EUR per day. For rentals up to 3 days, the price is fixed at 29.85 EUR. This service includes both the rental of the device and all tolls in Spain and Portugal. *If the electronic toll device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 35.00 and 50.00 EUR in addition to the rental fee.*

This device will be available at our counters, and you will need to bring it to the vehicle and place it on the glass. The device comes with a suction cup.

* If you can show the damage or loss was not in any way your fault or due to negligence, we will refund the cost to you.

Winter equipment to rent

I am concerned about the road conditions, do you offer all-weather tyres?
Yes, if the rental location you are hiring from is in an area where its illegal to drive without all-weather tyres at certain times of year, the vehicle will automatically be supplied with them and the fee will be included in your rental fee or contract.
We can also supply all-weather tyres for a fee. This will depend on where you are renting, but you can expect it to be between 12.00 Euro and 14.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the all-weather tyres for the duration of your rental, up to 28 days.
If any all-weather tyre is damaged, lost or stolen, you will have to pay for a replacement pair. You can expect this to range from around 250.00 Euro to 400.00 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please give us at least 1 day’s notice if your rental does not automatically include all-weather tyres and you want to hire them.

I am going skiing, do you offer snow chains?
Yes, if the rental location you are hiring from is in an area where its illegal to drive without Snow Chains or all-weather tyres at certain times of year, the vehicle will automatically be supplied with snow chains and the fee will be included in your rental fee. You can ask not to have these but we recommend that you take either snow chains or all-weather tyres at these locations.
Snow chains are also available in some other rental locations. The fee for snow chains depends on where you are renting but you can expect it to be between 12.10 Euro and 15.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the snow chains for the duration of your rental, up to 28 days.
If any snow chain is damaged, lost or stolen, you will have to pay for a replacement pair. This is likely to cost between 150.00 Euro and 200.00 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
We can not fit snow chains for you, and we can not arrange for them to be fitted.
Not sure if you need snow chains? Please ask a member of our team.
I am have brought my own skis with me, do you rent ski racks?
Yes, some rental locations offer ski racks. You can expect to pay between 12.10 Euro and 15.00 Euro a day to rent a Ski Rack from us. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the ski rack for the duration of your rental, up to 28 days.
Ski racks can not be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you have to pay.
If the ski rack is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 150.00 Euro and 300.00 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please give us at least 1 days notice if you want to hire a ski rack.

I have left my hands-free kit behind, do you rent them?

No, unfortunately we do not offer hands-free kits at this time.

I am moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I am moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time. 

Optional extras available to buy

I have left my USB charger behind, do you sell them?
No, unfortunately we do not sell USB chargers at this time.
I have left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile chargers at this time.

I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car chargers at this time.

I have left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do not sell iPhone 5 cables at this time.

Travel Into Other Countries

Unless we agree otherwise, you are only allowed to use the vehicle in : 

Germany, Andorra, Austria, Belgium, Denmark, Vatican City, Spain, France, Finland, the Netherlands, Italy, Liechtenstein, Luxembourg, Portugal, Republic of San Marino, Monaco, Sweden and Switzerland; and Gibraltar on the condition of paying the cross border fee set out below when you cross the borders of Spain (as defined above) into one or more of the permitted countries, your rental will be subject to a cross border fee of 22.99 EUR (VAT Included). The cross-border fee will apply only once for the duration of your rental, no matter how many times you cross borders between permitted countries. 

Please refer to the section Where Can You Drive? in the Rental Conditions for details on costs associated with failure to declare that you are driving the vehicle outside the country of rental. 

Any country not listed as a permitted country is an unpermitted country.

Rentals that start in Spain (as defined above) cannot be taken into an unpermitted country, unless we expressly agree otherwise beforehand.

If it has come to our knowledge, at any time, that your rental vehicle has been taken into an unpermitted country without our prior agreement, we may, at our discretion, apply a fee and void your selected optional extras where there is a claim (such as roadside assistance) that takes place in an unpermitted country.

Please note that if you are permitted to take the vehicle outside of Spain (as defined above), it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in.

Vehicles are not authorised to be driven on any islands of the aforementioned countries. It is prohibited to take or transport the Vehicle to the autonomous cities of Ceuta and Melilla from any point in Spain, between the Spanish mainland and the Islands (Balearic and/or Canary Islands) or between the Islands. You are not allowed to use the vehicle by transporting it on board any kind of boat, train, lorry, or plane (except with the Rental Company’s express authorisation in writing).