Frequently Asked Questions

Answers to commonly asked questions can be found in our FAQ section.

Download Tax Invoice/Receipt

You can download a copy of your tax invoice/receipt by entering your details on our get e-receipt page.

Call Us

Reservations

Free Call: 136 333

Local Number: 02 9353 9000

From Overseas: +61 2 9353 9000

Hours (EST): Mon - Fri 7.30am -6pm, Sat - Sun 8am - 5pm

Customer Service

For past rentals only

Free Call: 1800 141 000

Hours: Mon - Fri 7.30am - 6pm

Roadside Assistance

Free Call: 1800 063 973

Email Us

Choose a category below and complete the details to email us.

• Reservation & Booking Enquiries
• Download Rental Receipt and Claim Missing Miles or Points
• Customer Service and Billing Enquiries
• Preferred/Wizard Profiles and My Avis Account
• Avis Website & App Feedback
• Other