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Frequently Asked Questions

Answers to commonly asked questions can be found in our FAQ section.

Download Tax Invoice/Receipt

You can download a copy of your tax invoice/receipt by entering your details on our get e-receipt page.

Call Us

Reservations

Free Call: 136 333

Local Number: 02 9353 9000

From Overseas: +61 2 9353 9000

Hours (EST): Mon - Fri 5.30am -9pm, Sat - Sun 6am - 6pm

Customer Service

For past rentals only

Free Call: 1800 141 000

Hours: Mon - Fri 6am - 7pm, Sat - Sun 8.30am - 5.30pm

Roadside Assistance

Free Call: 1800 063 973

Email Us

Choose a category below and complete the details to email us.

• Modify or Cancel A Reservation
• Request Rental Receipt
• Request Miles and Points
• Rental Billing Enquiries
• Rental Location & Policies
• My Avis Account
• Preferred/Wizard Profile
• Toll Charges
• Avis Website Issues
• Avis App Issues
• Other

International Phone Numbers

View phone numbers for international Avis offices outside of Australia.