Methods of Payment FAQ | Avis Australia Car Hire

Yes, you can save time and money by pre-paying most reservations. We offer a discounted rate when you pre-pay, however please note that cancellation/no-show fees apply. Pre-pay is not available for bookings made within 4 days of your travel or for Corporate rate bookings.

If you need to cancel at least 24 hours prior to your scheduled pick-up time, you may cancel and request a refund less a fee of up to 82.50 AUD cancellation fee (including GST).

If you need to cancel within 24 hours prior to the scheduled pick-up time, you may request a refund less a fee of up to 165.00 AUD cancellation fee (including GST). If the value of the reservation is less than the cancellation fee, you will not be charged any further amount and will not be entitled to any refund.

If you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, a non-cancellation fee of the entire prepaid amount will apply and we will retain the full amount.

Most rental locations in Australia will accept credit card, cash, a traveller's cheque, or a debit card as payment for a rental. A personal cheque or money order is not accepted. When paying by credit or debit card, a card transaction fee will apply of 1.29% (including GST) of the total rental invoice amount.

When paying by cash:

For details on 'cash qualification', the required pre-payments, refunds and the time required to process qualification applications, please call Avis Reservations in Australia on 13 63 33.

Note: if you have paid a cash deposit any refund will be issued via cheque, this can take up to 14 working days.

See also the FAQ 'What credit and debit cards does Avis accept?'

At the counter, in all cases you will need to present a valid credit or debit card when you collect the vehicle.

If paying by debit card a 'security hold' of $400 in addition to the 'Estimated Total' value of the rental will be placed on the card account provided. The card holder will not have access to these funds until billing is finalised at the completion of the rental.

Final charges will be processed after completion of the rental including a card transaction fee of 1.29% (including GST) and if applicable, the unused portion of the pre-authorisation will be released by Avis. Please note the pre-authorisation may take up to 7-10 business days to be released by your bank. Avis will not be held responsible for any overdraft fees based on this policy. Please check with your bank for more information.

When paying by cash: for details on 'cash qualification', the required pre-payments, refunds and the time required to process qualification applications, please call Avis Reservations in Australia on 13 63 33.

Note: if you have paid a cash deposit any refund will be issued via cheque, this can take up to 14 working days.

See also the FAQ 'What credit and debit cards does Avis accept?'

Avis accepts the following credit/charge cards for the payment of a vehicle rental:

Visa / Mastercard / Avis / American Express / Diners Club

Debit cards are accepted provided that the card displays the Visa or Mastercard logo, has been issued by a bank or other financial institution and has the customer's name and card number on the card, and funds are debited from a cheque/current account. If paying by debit card a 'security hold' of $400 in addition to the 'Estimated Total' value of the rental will be placed on the card account provided. The card holder will not have access to these funds until billing is finalised at the completion of the rental.

Prepaid and Reloadable Debit cards or gift cards, as well as Travel cards and EFTPOS cards are not accepted.

A credit or debit card as outlined above must be presented at commencement of rental. When paying by credit or debit card, a card transaction fee will apply of 1.29% (including GST) of the total rental invoice amount.

See also the FAQ 'Can I pay for a rental by cash, cheque, money order or debit card?'

Even if you have prepaid for your rental, you will need to supply a credit card to Avis on pick up of your vehicle. This is to cover any incidentals, such as Tolls, Excess or additional kilometres/products, that may not be covered by the prepaid voucher.

For security purposes, all renters must have a credit card in their own name. It's not possible to collect a vehicle with someone else’s credit card.