General Information FAQ | Avis Australia Car Hire

Hours of operation vary by location and day of the week. Check with the individual Avis location online or contact direct for the hours of operation.

Most Avis airport locations will remain open to meet incoming customers with advance reservations but who have encountered flight delays. Avis would appreciate you notifying us by calling our Reservations Centre on 13 63 33 should you become aware of a delay in picking up your car.

Unfortunately, Avis is unable to provide parking for customer’s personal vehicles while they have Avis vehicles on rent.

Avis Rapid Return is a fast, efficient way of returning your rental car without any hassles. Just park your car in the Avis car park and you'll be met by an Avis representative who enters all your return data into a hand-held computer that prints out a receipt instantly. Rapid Return service is available at selected Avis locations throughout Australia.

Avis values your feedback, comments and suggestions regarding customer service. Kindly either complete the customer service form online or call our customer service department on 1800-141-000.

For lost property enquiries, please contact the return location so that we may help you locate your belongings.

Avis fleet are all non-smoking cars.

In addition to being located at major airports and downtown locations, Avis is also available at many country and remote areas (provincial) in Australia. Please contact the call centre on 136 333 or check online for the many participating Avis locations.