Car and Truck Hire Emerald Airport

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Emerald Airport (EMD)

Address:

Terminal Building,
(Remote), Emerald, QL, Queensland, 4720, Australia

Phone:

(61) 7 4983 7666

Hours of Operation:

Sun 11:15 AM - 11:45 AM and 2:00 PM - 5:00 PM; Mon 6:45 AM - 6:00 PM; Tue 7:00 AM - 6:00 PM; Wed 7:30 AM - 6:00 PM; Thu - Fri 7:15 AM - 6:00 PM

Rent a Car from Emerald Airport

Car hire at Emerald Airport is the perfect way to start your Central Queensland adventure. The sunshine state is known for its perfect climate and wide horizons, and a reliable vehicle is needed to explore it properly. At Avis, we have lots of great cars to choose from, including standard passenger vehicles, versatile SUVs, and commercial vans.

Avis offers car rental at Emerald Airport, which is located 6 km south of the town centre. This small regional airport is serviced by Qantas and Virgin, and our counter is easy to find inside the Terminal Building. Hours of operation are Sunday from 11:15 AM to 11:45 AM and 3:00 PM to 4:45 PM, Monday and Tuesday from 7:00 AM to 5:45 PM, Wednesday from 7:30 AM to 5:45 PM, and Thursday and Friday from 8:00 AM to 5:45 PM.

Our Car Hire Fleet

Cars

If you need car hire in Emerald, QLD, you've come to the right place. We have lots of vehicles to choose from, including compact energy-efficient hatchbacks, large family sedans, robust 4WDs, and practical commercial vehicles. Our cars have been selected for demanding conditions, so you can discover Emerald and explore the Central Highlands with complete confidence. Please review our Emerald Airport care hire fleet today.

Commercial Vehicle Hire - Ute - Van - Truck - Bus

Along with standard passenger vehicles and SUVs, we also specialise in commercial vehicles for work and recreation. If you're a tradie searching for a ute, a salesperson looking for a van, or a touring group that needs a mini bus, we are here to help. All of our vehicles are fully maintained and ready to go, with pick-up and drop-off easy to manage at Emerald Airport and other Avis locations. When you need car hire in Emerald, Avis is the name you can trust.

Our Car Renting Deals & Offers

At Avis, we want to ensure our Emerald Airport car rental services are available to everyone.

If you simply need to get from the airport to the city centre, one-way car hire is perfect. However, when you plan to spend a lot of time exploring Emerald, try one of our long-term car rentals. And to make sure you save money while hiring a car from us, try searching through car hire deals.

FAQs

Booking

How much to hire a car from Emerald airport?

To provide you with an estimate, we need to know more about your hire period, the car you want, and how long you need it for. When you choose one of the rentals at Avis.com.au, you’ll save money no matter which option you choose.

How old do you have to be to hire a car?

The minimum age to drive a vehicle with Avis is 21 years of age. All drivers must hold a current, full and valid driver's licence, that has been valid for a minimum of 12 consecutive months. A young driver surcharge may apply.

Do I need an Australian driving license to rent a car at Emerald Airport?

The Driver must (i) hold a full, current and valid driving licence (not being a learners licence or provisional licence), (ii) have an International Driving Permit (IDP) or official translation (if a licence is not in Roman alphabet), (iii) have held their licence for minimum 12 consecutive months immediately prior to signing the Rental Agreement.

An International Driving Permit is not a stand-alone document and this must be carried with your valid domestic driving licence for it to be valid.

Digital drivers licences are only accepted in the issuing state. If you're travelling interstate you must present a physical (plastic) drivers licence.

Driving

How do tolls work with rental cars?

Avis has partnered with Linkt to ensure toll payments are simple. You will be sent the information to access a Linkt Rental Account when you travel on a toll road. This account is automatically set up using your booking information, and will let you view your trips, payment details and statements.

All payments for tolls will be automatically made with the credit or debit card that you provided for your rental vehicle.

For more information about how toll payments are managed, visit our Toll Payments page.

Returning

What are you supposed to do before you return a rental car?

When you return your rental car to Avis, you must do so with a full tank of fuel. We also ask that you remove all your personal belongings from the vehicle. Finally, please return the car to us in a clean state, ready for the next customer to drive.

Can I return a car to the location before or after business hours?

There are select Avis locations that allow returns outside of business hours. Please contact the return location directly or contact the Avis Reservations team to check if this is possible on 136 333.

Do I get a refund if I return my rental car early?

If you return the vehicle before the original return date (early return), you will not be refunded any portion of your payment. This does not detract from your rights as a consumer under applicable consumer protection legislation, including the Australian Consumer Law.

Can I return my rental car to a different location?

You can amend your booking online by clicking on this link and following the prompts or on our mobile app. If you have trouble amending your booking online please contact the location you collected the vehicle from to make amendments.

Other Locations in Emerald for Car Hire

Avis Car & Truck Rental has a single office in Emerald, with the airport located a short 10-minute drive from the town centre. We have numerous other offices situated in Central Queensland, however, including two to the north in Moranbah, and two to the east in Rockhampton and Gladstone. We also have offices down the Queensland coast in Bundaberg and the Sunshine Coast. There's 240 km between our Emerald and Rockhampton offices, with pick-up and drop-off available from either location.

Nearby Facilities

As a relatively small regional airport, Emerald Airport has limited facilities. While you'll find both short and long-term parking, there are no public transportation or shuttle services. To get around reliably, Emerald car hire is highly recommended. If you need a petrol station close to the airport, the closest options are the Caltex Woolworths and Ampol Foodary, both of which are located in the shopping centre on Codenwarra Road.

Rent a Car and Explore Emerald

Emerald is located in the beating heart of Queensland's Central Highlands. At the local tourist information centre, you can see a giant Van Gogh Sunflower Painting, which celebrates the area's reputation as a sunflower producer. Other attractions include the Botanic Gardens, Centenary of Federation Mosaic Pathway, and Pioneer Cottage Complex. Fairbairn Dam is just south of Emerald, and nearby historical townships include Gindie, Fernless and Comet. Wherever you go, car rental at Emerald, QLD Airport is the perfect way to start your adventure.

Renter Requirements

Prepay Terms

Pay Now Terms & Conditions

Booking Conditions

  • At time of pick-up, location specific rental qualification rules apply to your rental. You must also agree to the rental terms and conditions (Rental Agreement) unless you are an Avis Preferred member and have opted into the master rental agreement. You must comply with our Rental Requirements. The full name on the reservation must match the name of the person collecting the vehicle as validated on their drivers license and credit/debit card. If the names do not match, it may be deemed by Avis as a non-permissible change to your Pay Now reservation and Avis may be required to cancel and re-book at the current rates (including any reasonable and applicable cancellation fees).

Pay now and Pay at Location

  • With Pay Now bookings, you pay for the rental period and optional extras when you book. Not all optional extras are capable of being pre-paid. Any optional extras that have been pre-booked but that cannot be pre-paid will be designated as Pay at Location and the conditions regarding Pay at Location may apply.
  • Additional charges may apply at the end of the rental period and must be paid at the relevant location (e.g. fuel charges and extending your rental period, however, we cannot guarantee that your pre-paid daily car rate will apply).
  • At the start of your rental, a hold will be placed on your credit/debit card for the total estimated rental charges plus an additional pre-authorization of up to $200 for all passenger and Signature Series vehicles and $400 for all commercial vehicles.  You must use an approved payment card that is in your name and has enough funds available.

    A pre-authorization holds an amount of money in your account.  

    • Once a pre-authorization has been held, you will not be able to use that money.
    • At the end of your rental, the final payment amount will be processed and if applicable, the unused portion will be released.  Depending on your bank, the money is usually released within 7-10 working days.  Avis will not be held responsible for any overdraft. 

Changing your booking - all booking types

  • You may change your booking (whether a Pay Now or Pay at Location booking) any time before the day you are due to pick-up the vehicle by calling reservations or managing your booking online (if available).  We will send you a revised booking confirmation email confirming your new booking details and new amount to be paid to your email address provided.
  • If you return the vehicle before the original return date (early return), you will not be refunded any portion of your payment. This does not detract from your rights as a consumer under applicable consumer protection legislation, including the Australian Consumer Law.

Cancellations - all booking types

  • You may cancel your booking at any time before the day you are due to collect your vehicle by calling reservations or managing your booking online (if available).
  • Depending on when you cancel, you will be charged a cancellation fee or no-show fee.
  • You should retain your reservation confirmation number, as it is necessary for any modifications and cancellations. Modifications or Cancellations to your prepay reservation must be made on Avis.com.au or by calling reservations.
  • If you need to cancel at least 24 hours prior to your scheduled pick-up time, you will be refunded the pre-paid amount less a cancellation fee of up to $82.50 AUD.
  • If you need to cancel within 24 hours prior to the scheduled pick-up time, you will be refunded the pre-paid amount less a cancellation fee of up to $165.00 AUD.
  • If the value of the reservation is less than the cancellation fee, you will not be charged any further amount and will not be entitled to any refund.
  • If you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, a no show fee of the entire prepaid amount will be forfeited.
  • Amounts indicated above are inclusive of GST fees. Additional card fees may apply.

Payment Methods

  • Avis generally accepted credit cards include Visa, MasterCard and American Express. However, some locations may not accept all card types. Card transaction fees may apply please refer to the card transaction fee terms and conditions for more information.
  • Debit cards are not accepted at some Avis locations and are not a recommended form of prepayment.
  • Debit cards or cash may be used at the end of the rental period for payment of additional charges.
  • Coupons may be applied to Pay Now rentals. Vouchers or Avis rental certificates cannot be used in conjunction with a Pay Now reservation.
  • Gift Cards (Avis or any other) are not allowed on Pay Now reservations.

Rates

  • Your quoted rental rate is based on the exact parameters (locations, dates, etc.) of your particular rental. Any change to your confirmed reservation may result in a different rate being charged.
  • Your total rental rate is calculated based on the information provided at time of reservation.
  • Extensions or late returns may result in additional charges. These additional charges are set out in the standard terms and conditions of rental, which can be downloaded via the Avis website.

Rental Requirements

  • You must bring your reservation number or booking confirmation email with you.  This will help the location find your details so you can get on your way as quickly as possible. Your total rental rate is calculated based on the information provided at time of reservation.
  • We may refuse to allow any driver to drive the vehicle who: (i) does not hold a valid and current driving licence in the country of rental for the entire rental period, (ii) has not brought an international driving licence or official translation (if applicable), (iii) has not held their licence for the minimum period required by the rental location, (iv) has driving related convictions, or (v) who does not meet our identity, security, driving licence or credit checks.
  • The rental location may refuse to rent the vehicle if you or the person making payment fails any of the checks and this leads us to believe that you, the person making any payment for the vehicle, the driver or any additional driver results in the rental being deemed high risk.

Privacy

The collection, use, disclosure and retention of your information, including your personal information, provided to us in connection with payment for our services and products, or participation in our programs, whether directly by you or on your behalf through a payment service, is subject our Privacy Notice located on our website or in the terms and conditions of the Rental Agreement and the Privacy Act 1988.


Optional Coverages

Excess Options

Excess Reduction (ER) or Zero Excess (ZE), available at participating locations, are optional coverages that further reduce the standard excess.

Please click here for further information.


Credit Card Policies

Avis generally accepted credit and debit cards include; Visa, MasterCard, American Express, and an Avis Charge Card. However, some locations may not accept all card types.

At commencement of rental, Avis does not accept a prepaid or reloadable stored value card, a travel money card or an EFTPOS card. Avis also does not accept cards presented on phones/watches and doesn't allow contactless payment methods such as pay-wave. A physical credit or debit card must be presented at the start of rental. At the end of the rental, some Avis locations will accept a prepaid or reloadable stored value card as a final form of payment.

Please Note: Rentals paid for by a valid credit/debit card will be subject to a card transaction fee of 1.29% (including GST) at time of pick-up.

Pay Now: If the names on the credit card do not match the credit card used at Reservation, it may be deemed as a non-permissible change to your Pay Now reservation. You may be required to cancel and re-book at the current rates (including any reasonable and applicable cancellation fees).

Avis Australia may require a customer renting a vehicle to complete a Rental Qualification Form and provide additional identification as it deems necessary or appropriate or in accordance with applicable law. Please see Rental Qualification Policy.


Debit Card Policies

See Credit Card Policy above.


Drivers License

The Driver must (i) hold a full, current and valid driving licence (not being a learners, provisional or restricted licence), (ii) have an International Driving Permit (IDP) or official translation (if licence is not in Roman alphabet), (iii) have held their licence for minimum 12 consecutive months immediately prior to signing the Rental Agreement.

An International Driving Permit is not a stand-alone document and this must be carried with your valid domestic driving licence for it to be valid.

Digital drivers licences (with the correct endorsements) are accepted for any Avis rental. All digital licences must be checked live at the time of rental, via the respective validation process. A screenshot or photo of the licence is not accepted.

A digital licence does not replace a physical licence and you should still carry your physical card, when travelling outside the issuing state or territory.


Public Liability and Property Damage

Please refer to the Rental Terms & Conditions


Additional Driver Policy

All additional drivers must meet the same minimum age & drivers licence requirements as the main renter. Each Additional Driver may be charged a daily fee. A young driver surcharge may apply.


Age Requirements

The minimum age to drive a vehicle with Avis is 21 years of age. All drivers must hold a current, full and valid drivers licence, that has been valid for a minimum of 12 consecutive months. A young driver surcharge may apply.


Cancellations

You may cancel your booking at any time by calling reservations or managing your booking online.

 

For Pay Now reservations, depending on when you cancel, you will be charged a cancellation or no-show fee.

  • If you need to cancel at least 24 hours prior to your scheduled pick-up time, you will be refunded the pre-paid amount less a cancellation fee of up to $82.50 AUD.
  • If you need to cancel within 24 hours prior to the scheduled pick-up time, you will be refunded the pre-paid amount less a cancellation fee of up to $165.00 AUD.
  • If the value of the reservation is less than the cancellation fee, you will not be charged any further amount and will not be entitled to any refund.
  • If you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, a no show fee of the entire prepaid amount will be forfeited.
  • Amounts indicated above are inclusive of GST.

 


Fuel Policy

To ensure a seamless start to your journey, our vehicles are rented with a full tank of fuel. It would be appreciated if the vehicle was also returned with a full tank, however if this is not possible, a refuelling charge will be applicable. The option of pre-paid fuel is on offer at select locations and the exact rate of the refuelling charge will be available upon vehicle collection.

 

Electric Vehicles must be returned with at least 77% charge, or you'll incur a recharge fee.


Modifying Your Booking

  • You may change your booking (whether a Pay Now or Pay at Location booking) any time before the day you are due to pick-up the vehicle by calling reservations or managing your booking online (if available). We will send you a revised booking confirmation email confirming your new booking details. For Pay Now reservations, the additional amount to be paid will be charged at time of rental pick up.
  • For Pay Now reservations, if you return the vehicle before the original return date (early return), you will not be refunded any portion of your payment. This does not detract from your rights as a consumer under applicable consumer protection legislation, including the Australian Consumer Law.
  • Modifying or returning your vehicle to a different location, changing the dates or the rental duration, will result in the reservation being recalculated at the new daily rates and any applicable one way fees or other charges may apply.

Pre-Authorisations

At the start of your rental, a hold will be placed on your credit/debit card for the total estimated rental charges plus an additional pre-authorisation. You must use an approved payment card that is in your name and has enough funds available.

Passenger Vehicles
Pay later reservations

  • $0 for credit card payments 
  • $200 for debit card payments
  • $200 for all Signature Series vehicles only credit cards are accepted

Pay now reservations

  • $200 for credit card payments 
  • $200 for debit card payments
  • $200 for all Signature Series vehicles only credit cards are accepted

Commercial Vehicles

  • Up to $400 for credit or debit card payments. Please confirm with the pickup location

A pre-authorisation holds an amount of money in your account. Once a pre-authorisation has been held, you will not be able to use that money.

At the end of your rental, the final payment amount will be processed and if applicable, the unused portion of the pre-authorisation will be released. Depending on your bank, the money is usually released within 7-10 working days. Avis will not be held responsible for any overdraft fees.


Privacy

The collection, use, disclosure and retention of your information, including your personal information, provided to us in connection with payment for our services and products, or participation in our programs, whether directly by you or on your behalf through a payment service, is subject our Privacy Notice located on our website or in the terms and conditions of the Rental Agreement and the Privacy Act 1988.


Rates and Inclusions

The vehicle rental price is calculated based on your requested start and end dates and times, the rental location(s) and the type of vehicle you request. Unless stated otherwise, the price also includes all costs you must pay, for example, administration fees, GST, Vehicle Registration Fee (VRF) and any location surcharges.


Rental Qualification Policy

Avis Australia may require a customer renting a vehicle to complete a Rental Qualification Form and provide additional identification as it deems necessary or appropriate or in accordance with applicable law.  For further information and to download the form please click here.  https://www.avis.com.au/en/rental-qualification-policy


Signature Series

When renting a vehicle from the Signature Series range specific Terms and Conditions apply.

  • Debit cards are not permitted.
  • At the start of your rental, a hold will be placed on your card for the total estimated rental charges plus an additional pre-authorisation of $200 on credit card.
  • Drivers must hold a full valid drivers licence (not being a learners or provisional licence) and be over 25 years of age.
  • Local Renters - The Local Airport Qualification Form must be completed with 2 contact telephone numbers. A second form of identification will be required for your booking. You will be required to provide proof of your current address that matches your current driver¿s licence. An example of the acceptable form of ID is a current utility or phone bill.
  • Interstate one-way rentals are not permitted on Signature Series vehicles.

Travel Restrictions

Area of Use Restrictions

Restrictions may apply if you intend to take the vehicle outside the local area in which it is being collected. Local driving conditions and restrictions vary between locations, so you must contact the pickup location prior to your rental date for further information. During the ski season, vehicles may not be taken above the snowline (unless advised otherwise). Please contact your selected location for further information.

Where You Can and Cannot Drive the Vehicle

You and any Authorised Driver must not, unless authorised in writing by Avis drive or take the Vehicle:

 

IN QUEENSLAND

  • On Highway No. 27: beyond Chillagoe in a westerly direction

  • On Highway No. 1: beyond Normanton in a southerly direction and no further north than Karumba

  • Beyond Cooktown to the north or Lakeland to the west and no further north than Cape Tribulation on the Coast Rd

  • On a coastal road north of Cape Tribulation, unless the vehicle is a 4WD vehicle

  • On the Bloomfield Track north of Cape Tribulation

IN NEW SOUTH WALES

  • Above the snow line; being Jindabyne, from the beginning of June until the end of September

IN VICTORIA

  • Above the snow line; being Bright, from the beginning of June until the end of September

IN WESTERN AUSTRALIA

  • On the Kalumburu Rd, Tanami Rd, Canning Stock Route, Gunbarrel Hwy and Holland Track

  • On the Gibb River Rd, Broome-Cape Leveque Rd, Bungle Bungles, Karijini National Park and Windjana Gorge unless the vehicle is a four-wheel drive

IN NORTHERN TERRITORY

  • Gove Peninsula

  • On the Jim Jim Falls Rd to Jim Jim Falls and Twin Falls