Car and Truck Hire Bucharest - Grand Hotel

Debit cards are not accepted.

Both the renter, as well as the additional drivers must hold a driver's license issued at least one year prior to the rental date.
To rent a car in Romania, all drivers have to submit to the rental office a valid driving license that corresponds to the car group of the requested vehicle. A valid driving license means both a national driving license with an expiry date greater than or equal to the estimated date of the vehicle handing over and the international driving license if they:

• hold a driving license issued in Europe and rent in a country from outside Europe
• or hold a driving license issued in a non-European country and rent a car outside of that country
• or hold a driving license that is not written in Latin characters such as Arabic, Greek, Russian, Hebrew, or Japanese.

If they do not comply with the above provisions on the international driving license, all drivers driving in Romania may be charged with driving without a valid license. Their driving license may be retained by the Road Police because it has not been accompanied by an international license and they may be prosecuted. They will no longer be able to drive their rented car and will have to make other arrangements for returning the car, which would result in additional costs. 

We offer you the possibility to take a complementary insurance which covers:

• bodily injuries and death of the passengers and/or driver;
• emergency medical expenses
• medical support 24/7.

Avis proposes the following type of personal insurance in Romania: Personal Accident Insurance (PAI). It reimburses the driver and the passengers for unintentional bodily injures they might suffer during the rental period and for emergency medical expenses, within the guarantee limits mentioned hereinafter. If you choose a PAI, you will benefit from coverage for the following risks:

•   death;
•   permanent disability;
•   permanent functional and aesthetic consequences of injuries, burns or frostbites;
•   temporary loss of work capabilities ¿ hospital periods/medical leave (out of hospital treatment).

PAI conditions
This type of personal additional insurance must be signed at the beginning of the rental period and must be included in the Car Rental Agreement. The enforcement of this type of insurance is subject to respecting the conditions for renting a car, especially territorial validity. The coverage for the Personal accidents¿ insurance will not cumulate with that of any other individual insurance or that of any life insurance that the driver or the passengers may already have. For other guarantees, you can recover the claim from other insurers that offer identical guarantees with those of PAI. For each insured person, the reimbursement in case of death or disability caused by the same accident cannot be cumulated. Reimbursement is subject to providing documents proving any expenses. Failure to comply with the rental conditions will lead to any optional insurance to become void. Personal Accident Insurance is provided by an authorized insurance company and is intermediated by Avis Romania.

Third party liability insurance is included in accordance with the applicable legislation.

Third party liability insurance guarantees the financial consequences of any injuries or material damage which the driver may cause to third parties while driving the car.

third party liability does not include:

- injuries suffered by the driver and/or the passengers of the car (especially in case of an accident
- damage caused to the car
- damage caused to merchandise, objects and animals transported in the car

You are liable for any material damagecaused to the car and theft of the car, up to the maximum financial liability.

Please ask for information from an Avis agent when you pick up the car.

Certain car rental offices allow you to pick up or to return a car at hours which are not the normal working hours, and you will be offered assistance in doing so by an Avis agent. However, please note that an additional fee of EUR 55.00 shall be charged. Please check to see if you have this option at the Avis rental office in your area or check with the Reservation department.

Driver age requirement. In Romania, the minimum age for driving a car is . However, depending on your age and/or the age of any other additional driver, at the time of taking over (under 21; between 21 and 25, over 70) we charge a supplement and restrict access to certain car groups (see table below). 

When booking (or at pick-up if you add additional drivers) if your and/or any other additional driver's experience is less than 1 year or you fall into one of the age categories indicated above, you will mention this and you will be informed about possible restrictions for certain car groups and applicable supplements. In all cases where we apply age and experience supplements, their cost is detailed on your rental contract and is included in the estimated cost. 

Supplements depending on age and experience*: 

*Supplements depending on age and driving experience are cumulative. For example, if you are between 18 and 21 years old and have held your licence for less than 1 year, the under 21 supplement plus the young driver supplement (between 21 and up to 25 years old) and the learner driver supplement apply.

Non-cancellation fee: 65.00 EUR

When you are at the car rental office, you must take your time to read the Car Rental Agreement, the Car Rental Conditions, as well as information about the applicable costs, guarantees’ particularities, insurance and optional protection services which may or may not be included in the Rental costs. Please do not hesitate to ask the Avis staff any questions you might have about the current promotional offers, especially in terms of costs or additional services.

You should provide the following documents when you come to pick up the car:
• a valid ID card or passport
• a valid driver's licence;
• the credit/debit card/cards accepted by Avis.
If there is a need to conduct an additional check, the car rental office may request other documents as well (e.g. return airplane tickets, accommodation bookings, etc.). If there is an additional driver that you want to include in the Car Rental Agreement, that person must be present when you pick up the car and must provide a valid ID card/passport, together with a valid driver's license.

The Car Rental Agreement and The Damage Report mention any visible damage caused to the car, the mileage (or number of kilometers) and the level of fuel in the tank at the time of the rental. When you pick up the car you should check to see if the state of car corresponds to the one mentioned in the rental documents. If you notice any damage which is not mentioned in the Car Rental Agreement, it is your duty to mention this to the Avis staff and to request that the Car Rental Agreement and the Damage Report be changed accordingly. If you fail to do so, Avis will not consider any subsequent complaints regarding damage caused to the car.

You must return the car, the car keys and the car documents to the Avis staff at the date and time stipulated in the Car Rental Agreement and in all cases, during the normal working hours for Avis car rental offices.

If you wish to extend the duration of the rental period, you must contact an Avis car rental office and make sure that you have the necessary amounts to cover the costs of any additional payments pertaining to an agreement extension. In all cases, you must pay the costs of the rental, the costs pertaining to delayed drop off and any possible costs due to damage caused to the car until it has been returned to Avis.

Returning the Vehicle to another rental office. You may choose to return the Vehicle to another rental office than the pick-up office, depending on the availability of the requested vehicle. Reservation request is required. The request will be confirmed or refused within 72 hours. Information on this is available at the time of booking. This additional option must be taken at the beginning of the rental and indicated in the Rental Contract. If your rental rate does not include this option, one way charges apply, according to the valid offers and rates applicable at the time of the request, depending on the location and the specific rental period.

In Romania: between cities where there are rental offices, the fee for relocation is between 10.00 and 500.00 EUR, according to the valid offers and rates applicable at the time of the request, depending on the location and the specific rental period.

Outside Romania, in cities where there are partner offices, the relocation fee is*: Zone 1 (Bulgaria, Hungary) 1400.00 EUR; Zone 2 (Austria, Czech Republic, Greece, Poland and Slovakia) 2200.00 EUR; Zone 3 (Germany, Slovenia) - 3360.00 EUR; Zone 4 (Italy, Belgium, France, Luxembourg and the Netherlands) 5000.00 EUR.

*On the mainland side only, passage to the islands is prohibited.

The basic rental fee is comprised of a daily fee or/and a kilometer fee, calculated in compliance with the applicable fees. This fee includes:

• third party liability insurance;
• road tax valid in Romania (it does not cover any special bridge tolls, where applicable);
• technical support for the car, 24/7. This service includes repairs or towing fees and/or offering a replacement car if the car becomes unusable due to an accident, a technical problem or a fire. This technical support service will not be provided if the car becomes unusable due to the fact that the car keys have been lost, the car has been locked with the keys inside, the battery is low due to unsuitable use, the wrong type of fuel has been used and/or the tires are damaged.

The following costs may be added to the basic rental fee when necessary:
¿ the cost of fuel, in compliance with Chapter 1.6.c. Fuel
¿ the cost of optional protection services and personal accident insurance (PAI), offered by Avis in accordance with your request;
¿ the costs incurred with other surcharges and optional services mentioned hereinafter. You can get more information on this from the Avis Rental office.
The tariffs which include zero responsibility in case of accident or theft do not include zero responsibility in case of damage to the car windshield, this protection may be the subject of an additional billing. Anything not expressly included in the rental charge, meaning any amount unpaid by the Customer at the end of the Contract, as well as other amounts subsequently incurred (cost of extending the rental period, fines, penalties, taxes, etc.) or repair costs of the car following damages incurred during the contractual period, will be subject to separate invoicing, in particular:
¿ technical assistance for Vehicle 24/7 in the event of immobilization related to the loss of the Vehicle keys, the locking of the vehicle with the keys inside, the discharge of the battery due to negligence in use, fuel misuse, tire damage and all consequences of such immobilizations;

• loss or theft of the Vehicle and/or keys;
• repairing damages to the Vehicle;
• administrative charges representing the cost of administrative procedures incurred by Avis for transmitting the driver's data to the finding bodies when requested and/or the amount of fines paid by Avis as well as administrative fees related to the processing and payment of fines, as the case may be.

Specific information for this location is not available at this time.

Premium category cars (group G), 4x4 cars/SUV (groups H, O and P), cargo vans (group N) and 8/9 minivans (group L), cannot be driven outside Romanian borders. All the other cars may only travel in the following European countries: Austria, Belgium, Bulgaria, Croatia*, the Czech Republic, France*, Germany, Greece*, Hungary, Italy*, Luxemburg, the Netherlands, Poland, Slovakia, Slovenia.
*Only the continental part of the country. It is forbidden to take the car to the islands.
If you are granted permission to leave Romanian territory, you will have to pay a border crossing surcharge of EUR 50 -150.
The vehicles are allowed to cross borders only with a prior written approval of the Avis rental office or of the Reservations Department.
Outside the countries mentioned above, any personal insurance and any optional protection services which might have been included in the rental become void and you shall be held liable for any damage caused to the car, within the car market value, plus any expenses and costs incurred with car towing and transport. At the same time, the titleholder of the Agreement shall also pay for any damage caused to a third party. The driver of the car is not considered a third party.

You can pay for the cost of the rental using a voucher issued by an intermediary (tourist agency, broker) or a voucher issued at the time of the booking, if you opted for online payment or advance payment for the estimated cost of the rental. Voucher payments whose value is expressed in convertible currencies will be calculated based on the currency exchange rate valid at the time of the rental. If you choose to pay in another currency than the one used by Avis,  we will make the calculation based on the currency exchange rate applicable at the time of the payment. Also, when picking up the car, you must provide a credit card so that Avis can block the amount for the estimated cost of the rental and that of the optional insurance (accident or theft), as well as the equivalent of a full tank of fuel.