Collision Damage Waiver (CDW) is mandatory

Reduces the customer's liability to an amount ranging from EUR 800 to EUR 1600, depending on the car group rented, in the event of an accident.

Theft Protection (TP)is mandatory

Reduces the customer's liability to an amount ranging from EUR 800 to EUR 1600, depending on the car group rented, in the event of theft. 

Note: If you require additional insurance coverage you may purchase locally to reduce/remove the insurance excess.  Just ask at the Avis rental desk when you collect your car.

Global insurance coverages are always subject to change. Please verify at time of rental.

What payment cards do you accept?We accept:
• American Express (excluding American Express Traveller’s Cheque cards)
• Diners cards
• Discover cards
• Visa credit cards
• Visa debit cards
• Mastercard credit cards
• Mastercard debit cards
We don’t accept Visa Electron, Maestro cards, Cirrus cards, JCB cards, any pre-paid cards – even if they carry the Visa or MasterCard logo – or any other cards not listed above.

We do not accept Digital Payment Cards.

Can I pay by cash?
No, regrettably, we are not able to accept cash.
In Northern Ireland, credit cards must have available credit, and debit/cheque cards must have available funds to cover the estimated amount of rental charges plus up to GBP 1500 for any incidental charges. Upon collection of the vehicle Avis will require you to leave a pre-authorised deposit of up to GBP 1500 on a credit or debit card to cover collision damage excess, theft, fines, penalties and fuel/electricity charges (as applicable). Avis shall be entitled to withhold all or part of the deposit should we incur any expense as a result of your actions either whilst you were in control of the vehicle, or for any other reasonable administrative costs relating to your rental. If Avis zero excess cover is purchased, pre-authorisation will only be in the amount of the rental, fuel/electricity charges (as applicable) plus GBP 250. 

Can I get a refund when I have prepaid?

When you pre-pay in advance, there will be no refund of the prepaid amount if the car rental is less than the prepaid voucher (e.g. for unused days, where you decide to return the car early).

If you return any optional products early and, as a result, your rental no longer meets the requirements for a special offer, you will lose the benefit of that special offer. This may result in a higher overall charge for such products.

What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at 4% per year above the base lending rate of National Westminster Bank PLC from time to time.

Visa and MasterCard debit cards are accepted. We do not accept any pre-paid card even if they carry the Visa or MasterCard logo.

Do I need to bring my driving license with me?Yes. All drivers must bring all parts of their valid driving licence with them. They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence if:

• a driving licence was issued in Europe and you are renting in a country outside Europe,
• a driving licence was issued in a non-European country, and you are renting outside that country. Except for customers from the following countries who can rent with their national drivers licence and passport: Argentina, Australia, Bolivia, Brazil, Canada, Colombia, Israel, Mexico, New Zealand, South Africa and United States, or
• a driving licence was issued in a non-roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

We do not accept digital driving licenses.

What other documentation do I need to supply?
If you hold a UK driving licence and are renting a car or van, you must bring a DVLA licence code with you when collecting your vehicle. Codes can be requested from https://www.gov.uk/view-driving-licence (you will be asked to submit your driving licence number, National Insurance number and home postcode), or by calling the DVLA on 0300 083 0013 (Monday to Friday 8am - 7pm, Saturday 8am - 2pm). The code (which will be valid for a maximum period of 21 days from the point it is generated) must be presented to the store and still be valid when picking up any vehicle from us.

Is there a minimum length I must have held my license for?
Yes. All drivers must have held their licences for at least 1 year. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• Previous driving licences
• Or a letter from their driving licence authority stating that they have held it for this minimum period.

I have unspent convictions on my licence, can I drive?

If any driver has any unspent driving convictions for

• careless, reckless or dangerous driving
• driving or attempting to drive whilst under the influence of drink or drugs
• using a vehicle uninsured against third party risks
• theft or unauthorized taking of a vehicle
• license offences
• accident offences
• failure to provide information offences
• racing offences
• been disqualified or

if they have two or more unspent convictions for offences not listed above unfortunately, they will not be able to drive our vehicles.

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

At this location the minimum age is 21 for all car groups, except for the following: minimum age is 23 for car groups D (Standard), O and N (Mini Vans).

 How old do I need to be to rent a vehicle?
To drive our vehicles, you - and all of your drivers - need to be at least 23 years old and have held a full, valid driving licence for at least 1 year at the start of your rental for cars and 2 years for vans. In Northern Ireland, you must hold a full, valid licence for at least 3 years. A higher minimum age limit may apply to certain vehicles. In Northern Ireland, the people carrier and premium / executive cars have a minimum age of 30.
How do I know if there are minimum age restrictions on my rental?
When you book, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email - or call the reservations team.

 I'm under 25, do I need to pay a young driver surcharge?

If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will be £40.00 per day.

If you rent the vehicle for more than 10 days, you will be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.

Are there any maximum age restrictions?

Some of our locations have a maximum age restriction on their insurance policy. Anyone over the age of 75 you will need to contact us to make your booking. The maximum age limit in Jersey is 80 years old. In the Shetlands and Isle of Man the maximum age is 78.

I'm over 75, do I need to provide extra information or pay a senior driver surcharge?

If you or any of your drivers are over 75 on the day you return the vehicle, you will need to advise us prior to pickup up your vehicle. At some locations, we will seek approval to rent from our insurer.

In Northern Ireland, for any customers that are aged 75 years and over, we would require the following:

• Confirmation that you drive on a regular basis;
• Provision of a letter from your insurance company to confirm that you have an up-to-date insurance policy, and have not had any accidents in the past 5 years;
• Provision of a letter from your doctor confirming that you are in good health and fit to drive; and
• A driving assessment carried out in terms of your Avis rental agreement by a member of our staff sitting with you in the vehicle.