Car and Truck Hire Vieques

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Vieques (V5S)

Address:

Carretera 200,
Barrio Montesanto, Vieques, XX, 00765, Puerto Rico

Phone:

7873972533

Hours of Operation:

Mon - Sun 8:00 AM - 3:00 PM

Holiday Hours:


2026
THREE KINGS DAY   January  6  closed
2025
CHRISTMAS   December  25  closed
NEW YEARS DAY   January  1  closed

Location Information
General Directions
LOCAL RENTERS
Avis is no longer in the lobby of the W Retreat and Spa but is located about 1/2 mile away.
AIRLINE PASSENGERS
Contact local office direct for pick-up service.
FERRY PASSENGERS
Contact local office direct for pick-up service.
After-hours Returns
Park & lock the car. Place the completed contract & the keys thru the side window or hand to security guard. Remember to take your personal belongings with you.

Renter Requirements

Cash


Optional Coverages

Collision Damage Waiver (CDW) is optional (taxable)

If Collision Damage Waiver is not purchased, the customer will be liable for the full value of the Avis vehicle.  With the purchase of CDW, the customer's liability is reduced to an amount ranging from USD $500 to USD $1,000 depending on the car group rented.

Theft Protection (TP) is included with the purchase of CDW

Global insurance coverages are always subject to change. Please verify at time of rental.

Note: If you require additional insurance coverage you may purchase locally to reduce/remove the insurance excess.  Just ask at the Avis rental desk when you collect your car.


Credit Card Policies

Avis accepts the Avis Charge Card, Air Plus, American Express, Diner's Club Int'l., Discover, MasterCard and Visa.

You may be subject to a credit check or present additional identification. Acceptable forms of additional identification are: Valid passport or travel visa, military identification, birth certificate, marriage license, ATM card with customer name printed on face of card, health care identification card with customer’s name printed on face of card or company/college/university identification with a photograph. In some cases, you may be required to present an alternate credit card.

Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles. The customer is advised to contact the card issuer before the rental. Any waiver must be discussed directly with the location upon arrival.

Additional Charge Card Hold: 

The authorization hold for credit cards and debit cards (at participating locations) will be the estimated rental charges plus $200.00. If the customer prepaid the rental, the authorization hold will be $250.00.

 


Debit Card Policies

This location does accept bank debit cards with the MasterCard or Visa logo at the time of rental if you are at least 25 years of age. You will be subject to a credit check to determine creditworthiness.

Avis reserves the right, in its sole discretion, to seek a Debit Card authorization hold in excess of the estimated rental charges. When using a debit card at Avis there may be a minimum hold of the estimated rental charges plus $300 will be placed on your account.

Upon returning the vehicle, Avis will process a release of the unused portion of the hold subject to your Bank's procedures. The hold may take up to 2 weeks to be released by your bank.

If you fail to return the vehicle as agreed, Avis will obtain additional authorizations from your account to cover the rental charges.

Avis is not responsible for any returned checks or over-drafts based on this policy.

Positive identification in addition to your driver's license may be required.

Debit, Cash or Check cards can be used at the end for payment of rental charges.


Drivers License

At the time of rental, the driver must present a valid driver's license in the driver's name from their country of residence.  Customers presenting a driver's license in a non-Roman alphabet must also present an International Driving Permit (IDP) to serve as a translation in addition to their valid drivers license.


Personal Accident Insurance


Public Liability and Property Damage

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.


Additional Fees


Age Requirements


Delivery and Collection


Ferry Crossing


Fuel Policy

Specific information for this location is not available at this time.


Meet Late Arrival


Additional Drivers

Additional drivers must be approved and specified on the Rental Agreement Form. You must not let anyone else drive the vehicle.

All additional drivers must meet our driving licence and ID requirements (additional driver surcharges may also apply).

If we agree to additional drivers, any fees and surcharges will be stated on your Rental Agreement Form.

You will be responsible for all costs whether they’re down to you or your additional drivers. It is your responsibility to make sure all additional drivers read the terms set out in the Rental Agreement carefully before they drive the vehicle.

We charge a fee for every Additional Driver we allow to drive the vehicle. The price is GBP 13.00 per day, per driver.


Age

Minimum driver age restrictions 

There are no minimum age restrictions in the Republic of Ireland. However, you must meet the Minimum licence requirements. 

Maximum driver age restrictions 

When you book, you'll be told if there are any maximum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email or call the reservations team. 

Customers over 76 years are eligible to rent with the following specific conditions:

  • They must drive regularly.
  • They must provide us with a letter from their insurance company proving that they hold a current motor insurance policy and that they have. 
  • been driving without having an accident for the last 5 years.
  • They must provide us with a letter from their doctor stating that they are in good health.
  • They may be required to undergo a driving assessment accompanied with an Avis representative.


Customers requiring further clarification of our licence requirements please email us at reservations@avis.ie


Cancellations/No Shows

If you cancel your booking on the same day the reservation is made, no cancellation fee will be applied.

If you cancel your booking up to 3 days prior to collection a cancellation fee of 40 EUR/ 50 EUR will apply by way of compensation to AFC.

If you fail to cancel your reservation within 3 days prior to the rental date and time shown in your booking, the full amount of the prepayment will be charged by way of compensation to AFC.

In order to obtain a refund of the amount you have paid for your voucher (where applicable) you must write to the following address requesting the money be refunded.

       Avis Ireland
       Customer Service
       Nessan House
       Riverview Business Park
       Mahon
      T12EY0X  Cork

To clarify, no refund will be given if:

  • You do not use any part of your reservation period; or
  • You change your booking and the charges for the Rental Services are less than the amount you paid for the original booking.


Towing

Towing is not permitted. Vehicles cannot be used to tow or push anything.  A trailer hitch cannot be installed on the vehicles.


Travel Into Other Countries

Vehicles are permitted to be driven throughout the Island. Vehicles are allowed to be returned to other locations within the same city of rental. Based on availability; One-way rentals may be allowed to other Puerto Rico cities. One-way rentals are not allowed outside of Puerto Rico. Vehicles are not allowed on ferries.


e-Tolls

E-TOLL COLLECTION DEVICE AVAILABILITY

TOLL PAYMENT TAG PASS
You are responsible for payment of all tolls incurred during the rental period. We offer an optional service called e-toll that allows customers to use electronic toll lanes on highways, bridges, tunnels, and other tolled passages. All vehicles are pre-equipped to electronically process tolls. If you do not pay cash for tolls, you automatically opt into our e-toll service to which you agree to pay us or our toll program administrator with whom we will share your credit card/debit information for all tolls incurred during your rental and all related fees, charges, and penalties. The e-toll fees may take 4-8 weeks after the rental to be billed to your credit card/debit card on file.

E-TOLL SERVICE CONVENIENCE FEES

  • For our corporate renters who use their corporate discount number (AWD) on the rental contract, the convenience fee for e-Toll usage is $5.95 USD for each day the E-Toll device is used during the rental with a maximum of $29.75 USD per rental contract (plus toll charges).
  • For all other customers, the convenience fee for e-Toll usage is $6.95 USD for each day the E-Toll device is used during the rental with a maximum of $34.75 USD per rental contract (plus toll charges).

Additional Notes
All toll charges incurred will be paid at the maximum prevailing non-discounted or cash rates posted by the toll authority. 
There are NO service charges if e-Toll is NOT USED during the rental duration.


E-TOLL UNLIMITED

Available at participating locations in the following states: Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, Texas, Vermont, Washington, and West Virginia.
If you use the unlimited E-Toll service, all cost of tolls and convenience Fees are included. For this service, you pay a flat fee of $10.99 up to $23.99 USD per each day of the rental period, regardless of whether or not you incur any tolls, or a flat fee of $54.95 up to $119.95 USD per week. E-toll unlimited must be purchased at the beginning of the rental.

OPTING OUT OF E-TOLL
If you do not choose e-toll unlimited at the time of rental, you may avoid the standard e-toll fees on any given day during the term of the rental if you ensure the transponder shield box is in the "closed" position and you pay cash for all tolls, use your own adequately funded, properly mounted and compatible electronic toll device to pay for all tolls, or pay the toll authority directly and follow the toll authority rules and requirements.

For more information on tolling, please visit avis.com/etoll or check at the time of rental.


Personal Accident and Effects Insurance (PAE)