Collision Damage Waiver (CDW) is optional
Customer is liable for the full value of the Avis vehicle if CDW is not purchased.  If CDW is purchased, the renter's liability is reduced to an amount ranging from 1000.00 EUR to 3000.00 EUR, depending on the car group rented. 

Theft Protection (TP) is optional
Customer is liable for the full value of the Avis vehicle if TP is not purchased.  If TP is purchased, the renter's liability is reduced to an amount ranging from 1800.00 EUR to 9500.00 EUR, depending on the car group rented. 

Note: If you require additional insurance coverage you may purchase locally to reduce/remove the insurance excess.  Just ask at the Avis rental desk when you collect your car.

Global insurance coverages are always subject to change. Please verify at time of rental.

Avis Hungary accepts Avis Charge Cards, American Express, MasterCard / Eurocard, Visa.
Visa Electron and Cirrus Maestro are not accepted.

Debit cards are accepted.
Prepaid debit cards are not accepted (even if they carry the Visa or Mastercard logo)

At the time of rentals, the driver must present a valid drivers license in the drivers name from their country of residence.  Customers presenting a drivers license in a non-Roman alphabet must also present an International Driving Permit (IDP) to serve as a translation in addition to their valid drivers license..

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge.  We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel we will charge you.

Fuel Options

I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever is left in the tank (even if its virtually empty) so long as the engine still runs.

How do I calculate the cost of Fuel Up Front?
Depending on where you are renting, we charge the average fuel price at the start of your rental period as stated on this EU fuel index http://ec.europa.eu/energy/en/statistics/weekly-oil-bulletin. However, you do not get a refund for any fuel you do not use.

Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.

I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt.  If you do not have time to fill up the tank, or can not show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.

How much is EZ Fuel?
Depending on where you are renting, you pay of fixed fee of 15.00 Euro.  

What are my options if I do not return the vehicle full and have not bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:

• Do not buy Fuel Up Front
• Do not return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturers stated fuel tank capacity.
We recommend you to fill up as close to the return location as you can. Otherwise we charge the average fuel price at the end of the rental period for Italy as stated on this EU fuel index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm. Included a surcharge per liter as indicated on your rental agreement.  If we have to refuel the vehicle, a refueling service fee of EUR 5.00 will be debited. This charge covers our cost of driving to the nearest petrol station at short notice and to restore the inconvenience of the potentially delaying the next customer's rental.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

At this location the minimum age is 21 for all car groups, except for the following: minimum age is 25 for car groups E and K (Intermediate), F and O (Full Size), G (Premium), H (Mini Van), M (Mini Bus), N (Intermediate Wagon), and P (Full Size Wagon).  

Young driver fee: For renters 21 to 24 EUR 10.16 per day, maximum 15 day charge.

Can I let anyone else drive?
Yes, but only if we have approved them.
You must not let anyone else drive the vehicle.
We charge a fee for every Additional Driver we allow to drive the vehicle. The price depends on the location you are renting from, but you can expect it to be between Euro 12.20 (VAT included) and Euro 14.64 (VAT and airport/city surcharges included) per day, per driver.
If you rent the vehicle for more than 15 days, you will only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
All additional drivers must meet our age, driving licence and ID requirements.
If any additional driver is outside of our age restrictions, we will also charge a driver surcharge.

Do you offer a meet and greet service?
No, unfortunately we are unable to offer a meet and greet service at this time. (NOTE: we only offer this service for President Clubs customers.)

Can I pick up the vehicle outside your normal opening hours?
Yes, some airport and train station rental locations offer an out of hours pick-up service where you can collect the vehicle and any optional extras outside the rental locations normal opening hours.
The out of hours pick up fee is between Euro 63.00 (VAT included) and Euro 74.47 (VAT and airport/city surcharges included).
In order to receive the confirmation of the service, Customer has to call our Reservation Team or the rental Station directly.

My rental has a mileage allowance. I have driven more than the allowance, how much will I pay for excess mileage?
Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation email. If you go over the mileage allowance, the price depends on the vehicle and location but you can expect it to costs between Euro 0.23 (VAT included) and Euro 0.54 (VAT and airport/city surcharges included) for every kilometre you have driven over the allowance. Your excess mileage charge will be stated on your rental agreement.

Can I smoke in the vehicle?
No. In our vehicle smoking is not permitted. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.

Are there any roads or zones where I need to pay a fee before I can enter?
Yes, certain areas, such as the centre of Milan-area C, have congestion charging zones meaning you need to pay a fee if you wish to drive in certain areas, on certain days and during certain times. In addition, there are toll roads and toll bridges which require you to pay a fee if you wish to use them. If you do not pay these charges before you enter such areas or use such roads or bridges, you will incur a fine.
We recommend you check the Internet to find out about any restricted areas before you travel. Websites such as www.urbanaccessregulations.eu provide useful information. If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle. We are unable to tell you about any other restricted areas.

I have been caught speeding, and did not pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:

• All parking fines or charges
• Toll charges
• Towing charges
• Clamping costs
• Traffic fines or charges
• Speeding fines
• And any other charges or fines

If a fine or charge is sent to us because you have not paid a charge or complied with the law, we will take payment for:

• Our administration fee of Euro 48.80 for each fine or charge issued in any other country, which will be charged in the currency of the country where the fine occurred
• Plus the fine or charge if we have to pay it

I have left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge between Euro 61.00 (VAT included) and Euro 194.63 (VAT and airport/city surcharges included)

Roadside Assistance

What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturers standards, and they are roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you are using the vehicle in a country we have agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You will find their contact details inside the vehicle.

What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident. If you need roadside assistance, we will arrange this for you but you will have to pay for it. You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental. This may include, but is not limited to:

• Towing Call out and recovery costs up to a maximum of 200 Euro (unless there is need of a special towing rescue, repatriation, or breach of contract in which the maximum charge could be up to 400 Euro).
• Repair costs
• On the ground Vehicle Idle Time EUR 121.07 VAT and airport/city surcharges included)
• Repatriation costs
• A processing fee for Damages EUR 54.70 (VAT and airport/city surcharges included)
• Any costs to take you, and/or any of your passengers, to another location
• Electrical Charge for EV Vehicles (Where the cable is in working order).

What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus provides roadside assistance if you break down as a result of

• Flat batteries
• Flat tyres
• Keys locked in the vehicle
• Loss of the keys of the vehicle
• Running out of fuel
• Using the wrong fuel for the vehicle
• Frozen fuel

Provided you are using the vehicle is a country we have agreed to.
You will only need to pay for the costs of any additional items needed to get the vehicle back on the road like fuel or tyres.

How much does Roadside Assistance Plus cost?
The price will depend on where you are renting but you can

Rented cars are delivered with full tank of petrol. By returning the car in case of missing fuel (4.45 EUR/liter) it will be charged with refuelling service fee (16.51 EUR, VAT included) together.