Car and Truck Hire Zagreb Airport

Cash is only accepted as payment at time of vehicle return.

Damage Waiver

In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Damage Waiver reduces the amount you pay for each clearly separate incident of damage if the vehicle is damaged (or the amount you pay to replace any keys, accessories or vehicle documents that are lost, stolen or damaged).

The amount you pay for each clearly separate incident of damage will be the lower of a) the applicable cost payable under the Theft, Loss and Damages Policy; or b) the excess stated on your Rental Agreement Form.

Super Damage Waiver (SCDW)

An excess reduction product which reduces your damage waiver excess to zero with a valid police report on cars or vans. (or, if higher, the amount shown on your Rental Agreement Form).

Theft Protection waiver (TP)

In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Theft Protection waiver reduces the amount you pay if the vehicle is stolen during the rental period.

The amount you pay will be the lower of a) the applicable cost payable under the Theft, Loss and Damages Policy; or b) the excess stated on your Rental Agreement Form.

Super Theft Protection

Documents from the vehicle must not be left unattended inside the vehicle, as doing so is legally prohibited and considered a misdemeanour. The Croatian law requires the driver to carry a valid driver's license or a certificate confirming the submission of an application for its issuance, a vehicle registration certificate, an insurance policy, and a European accident report. The driver must present these documents upon request by a police officer.

Damage/Loss/Repair Processing Fee
If the vehicle has a scratch or dent larger than 15 cm, you must get a police report, no matter what damage waiver you have.

If there is no valid police report, your damage waiver will not apply.

If you have a Collision Damage Waiver (CDW) and the vehicle is damaged, you may be charged up to the excess amount shown in your rental agreement, plus a damage processing fee of EUR 60.00 (taxable) and on the ground vehicle idle time in amount of EUR 60.00 (taxable). 

If you have Theft Protection (TP) and the vehicle is stolen or lost due to your fault or that of any additional drivers or passengers, you may be charged up to the excess amount shown in your rental agreement, plus a processing fee of EUR 60.00.

The customer is liable for the full value of the rented vehicle if Collision Damage Waiver (CDW) is not purchased.
If the customer does not have CDW included in the booking the deposit amount which will be held on his credit card is up to EUR 5,000.00.
You can reduce the excess by purchasing an excess reduction product.

If the keys, any accessories, or vehicle documents are damaged or lost due to your fault or that of any additional drivers or passengers, you may be charged an amount ranging from EUR 200.00 to EUR 600.00. (taxable) 

Public liability insurance is in accordance with the insurance laws of the country. Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance. Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles. The customer is advised to contact the card issuer before the rental. Any waiver must be discussed directly with the location upon arrival.

Do you offer a 'meet and greet' service?
No, unfortunately we are unable to offer a 'meet and greet' service in Croatia.
Can I pick up the vehicle outside your normal opening hours?
A late arrival fee will apply as follows:
During the winter season, for arrivals after 21:00.
During the high season, for arrivals after 23:00.
The fee for MLA (Meet late arrival) is EUR 60.00 (taxable). The following information is needed when you make your booking for the MLA:

• Flight number
• Contact telephone number
• Credit card details

It is strictly forbidden to smoke in the vehicles. If we believe anyone has smoked in the vehicle during the rental period, a special dry-cleaning charge will apply.
Fines and charges
You are responsible for all fines and charges issued because of you or your additional drivers using the vehicle. Fines and charges could include:

• All parking fines or charges
• Toll charges
• Towing charges
• Clamping costs
• Traffic fines or charges
• Speeding fines
• And any other charges or fines

If a fine or charge is sent to us because you have not paid a charge or complied with the law, we will take payment for:

• Our administration fee of 42.00 EUR for each fine or charge issued, which will be charged in the currency of the country where the fine occurred
• Plus, the fine or charge if we must pay it
• Cleaning fee

If the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge in amount of 75.00 EUR.

If you do not cancel your booking before the reservation date and time shown in booking and fail to pick up your vehicle within 24 hours from
that time, the non-cancellation fee will be applied. Depending on the country of rental, this fee will be in the amount of 65.00 EUR.

Are there any roads or zones where I need to pay a fee before I can enter?
Yes, there are toll roads and toll bridges which require you to pay a fee if you wish to use them. If you do not pay these charges before you use such roads or bridges, you will incur a fine, which you will be responsible for paying.

Can I smoke in the vehicle?
Smoking is not permitted in the rental vehicle. If we believe smoking has occurred during your rental, a specialist cleaning fee will apply. EUR 240.00
I have been caught speeding, or I didn’t pay a parking charge; what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. If a fine or charge is sent to us because you haven’t paid a charge or complied with the law, we will take payment for:

Our processing fee of 33.00 EUR (taxable) for every fine or fee that has been issued, and
The fine or charge itself – if we have to pay it
I parked the vehicle at the entrance to a property or in a private parking space without authorisation. Will I be charged for the costs that ensue?

Yes, if you parked the vehicle at the entrance to a property or in a private parking space without authorisation and you are charged with trespass by the person affected, you must compensate us the ensuing reasonable costs of proceeding, in addition to a processing fee of 33.00 EUR (taxable).
I’ve left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or has an unpleasant odour, and our standard cleaning procedure cannot deal with this, you will be charged a Specialist Cleaning Charge of 240.00 EUR (taxable).
What happens if I don’t return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, key, accessory, a vehicle document or an extra is damaged, lost or stolen, you must complete a damage report form and in the case of an accident also the European Accident Statement report form correctly and in full and send it to us as soon as possible, but at the latest within seven days.

If you do not send us the damage report form or the European Accident Statement report form within seven days following the accident, loss or theft, a processing fee for our additional work amounting up to EUR 186.00 (taxable) will be levied, insofar as you are culpably responsible for the fact that we have not received a properly completed damage/accident report form within seven days. The payment of this processing fee does not, however, indemnify you from the obligation to submit to us the properly completed damage report form or the European Accident Statement report form.

LATE RETURN FEE
Unless agreed differently, all customers must return the vehicle and any optional extras at the time/date and location stated on their rental agreement. If the customer believes they will be late; it is in their best interests to request an extension from us. If the customer is then late in returning their vehicle, they must pay for an extra day's rental for the vehicle and any optional extras plus a late return processing fee for each day/part of a day they are late. The processing fee for late return is 15.00 EUR (taxable).

If you want to pick up the vehicle and return it to a different location, an additional fee will be charged.

If you requested a one-way rental when booking, this fee will be included in your total rental price.

If you did not request a one-way rental when you booked and you want to return the vehicle to a different location in Croatia, you can expect to pay an additional fee of between EUR 65.00 and EUR 200.00. (taxable)

Returning the vehicle to a different location requires prior approval from us.

With prior agreement, it is allowed to pick up a vehicle in one country and return it to a location in another country, for a fee ranging from EUR 450.00 to EUR 5,000.00 (taxable) 

If you return the vehicle to a different location without having arranged a one-way rental in advance, a one-way fee will be charged based on the 'pay at location' rates applicable on the day of return.

If the vehicle is returned to a location different from the one agreed as specified at check-out and stated in the Rental Agreement, an amended return fee of EUR 55.20 (taxable) will be charged to cover additional fleet relocation costs.

If the vehicle is returned to another location without prior notice to the original rental station, Rental Viribus d.o.o. reserves the right to take legal action against the current user of the vehicle. 

Car seats
We offer both baby and child seats:

Baby seats are suitable for children from birth up to 12 months old, weighing up to 13 kg.

Child seats are suitable for children aged 4 to 11 years, weighing between 15 and 36 kg.

For more information, please contact our Reservations Team or a member of staff on site.

Please note that it is your responsibility to install the seat correctly and ensure it is securely fitted before driving.

The rental fee ranges from EUR 7.20 to EUR 10.80 per day (including tax). For rentals longer than 10 days (up to 28 days), the fee is capped at 10 days.

In case of loss, theft, or damage to the seat, you are responsible for the replacement cost unless the incident was not your fault or that of your passengers or additional drivers. 

All customers must return the vehicle and any optional extras at the time/date and location stated in their rental agreement. If the customer believes they will be late, it is in their best interests to request an extension from us, not later than 12 hours before due time for return. 

If the customer is late in returning their vehicle, they must pay for an extra day's rental for the vehicle and any optional extras plus a late return processing fee for each day/part of a day they are late. 

The late return processing fee is EUR 15.00. (taxable)

Special conditions apply for travelling outside of Croatia.

The vehicle can be used in the following countries: 

• Bosnia and Herzegovina
• Serbia
• Montenegro
• Austria
• Andora
• Belgium
• Czechia
• Denmark
• Estonia
• Finland
• France
• Germany
• Hungary
• Iceland
• Ireland
• Italy
• Liechtenstein
• Luxembourg
• Malta
• Monaco
• Netherlands
• Norway
• Poland
• Portugal
• San Marino
• Slovakia
• Slovenia
• Spain
• Sweden
• Switzerland
• United Kingdom
• Vatican City

There is a mandatory cross border fee of EUR 76.00 (taxable) for the countries of Serbia, Montenegro and Bosnia and Herzegovina.

Cross Border Fee within the EU countries (including Switzerland and UK) is applicable in amount of EUR 40.00. (taxable)

You are not allowed to use the vehicle in: 

• Albania
• Bulgaria
• Georgia
• Belarus
• Macedonia
• Kosovo
• Turkey
• Greece
• Russia
• Ukraine
• Romania
• Moldovia
• Belarus
• Lithuania
• Latvia
• Cyprus
• Kazakhstan
• Armenia
• Azerbaijan
• Estonia
• Moldova
• North Macedonia

The customer is fully responsible for all costs related to toll roads, bridge tolls, vignettes, and similar charges. Failure to pay these fees before using the relevant roads or bridges will result in a fine being imposed.

Along with the cross-border fee payment, the customer is also fully responsible for all costs related to toll roads, bridge tolls, vignettes, and similar charges. 

Please note that if you are permitted to take the vehicle outside of Croatia, it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in. 

Do you offer a 'meet and greet' service?
No, unfortunately we are unable to offer a 'meet and greet' service in Croatia.
Can I pick up the vehicle outside your normal opening hours?
A late arrival fee will apply as follows:
During the winter season, for arrivals after 21:00.
During the high season, for arrivals after 23:00.
The fee for MLA (Meet late arrival) is EUR 60.00 (taxable). The following information is needed when you make your booking for the MLA:

• Flight number
• Contact telephone number
• Credit card details

It is strictly forbidden to smoke in the vehicles. If we believe anyone has smoked in the vehicle during the rental period, a special dry-cleaning charge will apply.
Fines and charges
You are responsible for all fines and charges issued because of you or your additional drivers using the vehicle. Fines and charges could include:

• All parking fines or charges
• Toll charges
• Towing charges
• Clamping costs
• Traffic fines or charges
• Speeding fines
• And any other charges or fines

If a fine or charge is sent to us because you have not paid a charge or complied with the law, we will take payment for:

• Our administration fee of 42.00 EUR for each fine or charge issued, which will be charged in the currency of the country where the fine occurred
• Plus, the fine or charge if we must pay it
• Cleaning fee

If the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge in amount of 75.00 EUR.

If you do not cancel your booking before the reservation date and time shown in booking and fail to pick up your vehicle within 24 hours from
that time, the non-cancellation fee will be applied. Depending on the country of rental, this fee will be in the amount of 65.00 EUR.

Are there any roads or zones where I need to pay a fee before I can enter?
Yes, there are toll roads and toll bridges which require you to pay a fee if you wish to use them. If you do not pay these charges before you use such roads or bridges, you will incur a fine, which you will be responsible for paying.

Can I smoke in the vehicle?
Smoking is not permitted in the rental vehicle. If we believe smoking has occurred during your rental, a specialist cleaning fee will apply. EUR 240.00
I have been caught speeding, or I didn’t pay a parking charge; what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. If a fine or charge is sent to us because you haven’t paid a charge or complied with the law, we will take payment for:

Our processing fee of 33.00 EUR (taxable) for every fine or fee that has been issued, and
The fine or charge itself – if we have to pay it
I parked the vehicle at the entrance to a property or in a private parking space without authorisation. Will I be charged for the costs that ensue?

Yes, if you parked the vehicle at the entrance to a property or in a private parking space without authorisation and you are charged with trespass by the person affected, you must compensate us the ensuing reasonable costs of proceeding, in addition to a processing fee of 33.00 EUR (taxable).
I’ve left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or has an unpleasant odour, and our standard cleaning procedure cannot deal with this, you will be charged a Specialist Cleaning Charge of 240.00 EUR (taxable).
What happens if I don’t return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, key, accessory, a vehicle document or an extra is damaged, lost or stolen, you must complete a damage report form and in the case of an accident also the European Accident Statement report form correctly and in full and send it to us as soon as possible, but at the latest within seven days.

If you do not send us the damage report form or the European Accident Statement report form within seven days following the accident, loss or theft, a processing fee for our additional work amounting up to EUR 186.00 (taxable) will be levied, insofar as you are culpably responsible for the fact that we have not received a properly completed damage/accident report form within seven days. The payment of this processing fee does not, however, indemnify you from the obligation to submit to us the properly completed damage report form or the European Accident Statement report form.

LATE RETURN FEE
Unless agreed differently, all customers must return the vehicle and any optional extras at the time/date and location stated on their rental agreement. If the customer believes they will be late; it is in their best interests to request an extension from us. If the customer is then late in returning their vehicle, they must pay for an extra day's rental for the vehicle and any optional extras plus a late return processing fee for each day/part of a day they are late. The processing fee for late return is 15.00 EUR (taxable).

If you want to pick up the vehicle and return it to a different location, an additional fee will be charged.

If you requested a one-way rental when booking, this fee will be included in your total rental price.

If you did not request a one-way rental when you booked and you want to return the vehicle to a different location in Croatia, you can expect to pay an additional fee of between EUR 65.00 and EUR 200.00. (taxable)

Returning the vehicle to a different location requires prior approval from us.

With prior agreement, it is allowed to pick up a vehicle in one country and return it to a location in another country, for a fee ranging from EUR 450.00 to EUR 5,000.00 (taxable) 

If you return the vehicle to a different location without having arranged a one-way rental in advance, a one-way fee will be charged based on the 'pay at location' rates applicable on the day of return.

If the vehicle is returned to a location different from the one agreed as specified at check-out and stated in the Rental Agreement, an amended return fee of EUR 55.20 (taxable) will be charged to cover additional fleet relocation costs.

If the vehicle is returned to another location without prior notice to the original rental station, Rental Viribus d.o.o. reserves the right to take legal action against the current user of the vehicle. 

Car seats
We offer both baby and child seats:

Baby seats are suitable for children from birth up to 12 months old, weighing up to 13 kg.

Child seats are suitable for children aged 4 to 11 years, weighing between 15 and 36 kg.

For more information, please contact our Reservations Team or a member of staff on site.

Please note that it is your responsibility to install the seat correctly and ensure it is securely fitted before driving.

The rental fee ranges from EUR 7.20 to EUR 10.80 per day (including tax). For rentals longer than 10 days (up to 28 days), the fee is capped at 10 days.

In case of loss, theft, or damage to the seat, you are responsible for the replacement cost unless the incident was not your fault or that of your passengers or additional drivers. 

All customers must return the vehicle and any optional extras at the time/date and location stated in their rental agreement. If the customer believes they will be late, it is in their best interests to request an extension from us, not later than 12 hours before due time for return. 

If the customer is late in returning their vehicle, they must pay for an extra day's rental for the vehicle and any optional extras plus a late return processing fee for each day/part of a day they are late. 

The late return processing fee is EUR 15.00. (taxable)

Special conditions apply for travelling outside of Croatia.

The vehicle can be used in the following countries: 

• Bosnia and Herzegovina
• Serbia
• Montenegro
• Austria
• Andora
• Belgium
• Czechia
• Denmark
• Estonia
• Finland
• France
• Germany
• Hungary
• Iceland
• Ireland
• Italy
• Liechtenstein
• Luxembourg
• Malta
• Monaco
• Netherlands
• Norway
• Poland
• Portugal
• San Marino
• Slovakia
• Slovenia
• Spain
• Sweden
• Switzerland
• United Kingdom
• Vatican City

There is a mandatory cross border fee of EUR 76.00 (taxable) for the countries of Serbia, Montenegro and Bosnia and Herzegovina.

Cross Border Fee within the EU countries (including Switzerland and UK) is applicable in amount of EUR 40.00. (taxable)

You are not allowed to use the vehicle in: 

• Albania
• Bulgaria
• Georgia
• Belarus
• Macedonia
• Kosovo
• Turkey
• Greece
• Russia
• Ukraine
• Romania
• Moldovia
• Belarus
• Lithuania
• Latvia
• Cyprus
• Kazakhstan
• Armenia
• Azerbaijan
• Estonia
• Moldova
• North Macedonia

The customer is fully responsible for all costs related to toll roads, bridge tolls, vignettes, and similar charges. Failure to pay these fees before using the relevant roads or bridges will result in a fine being imposed.

Along with the cross-border fee payment, the customer is also fully responsible for all costs related to toll roads, bridge tolls, vignettes, and similar charges. 

Please note that if you are permitted to take the vehicle outside of Croatia, it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in.