Is it possible for someone else to drive the rental vehicle?
Yes, it is possible but only if they are listed on the rental agreement. It is important not to allow anyone who is not authorized to drive the vehicle. Please note that there is a fee for every additional driver who is authorized to drive the vehicle. The cost is EUR 7.00 per day, per driver including VAT.
All additional drivers must meet the age, driving license, and ID requirements.
If any additional driver is outside of our age restrictions, we will also charge a driver surcharge.

Damage

Which products can lower my expenses if the rental vehicle gets damaged?
If you have Damage Waiver (CDW) and return the vehicle with any damage, missing keys, accessories, or documents, you will only have to pay up to the excess amount stated in your rental agreement. This means you will cover the cost of repair or replacement, or the excess amount (whichever is less), along with a damage processing fee of EUR 45.00.

Theft
Are there any products that can lower my expenses in case the rental car gets lost or stolen?
If you have opted for the Theft Protection waiver (TP), and the car is stolen, your payment will be capped at the excess amount mentioned on your rental agreement. This means you will only have to pay for the replacement cost, or the excess amount, whichever is lower. Additionally, an administration fee of EUR 45.00 will be charged.

How much is the excess?
The CDW and TP excess amount is stated on your rental agreement, and also in your booking confirmation email. You can reduce the excess even further by buying an excess reduction product. This also reduces the administration fee.

How do I get Damage and Theft Protection Waiver?
When renting a vehicle, you will typically receive Damage Waiver as a standard inclusion. You can find confirmation of this in your rental agreement and booking confirmation email. In the event that Damage Waiver is not included, the cost will depend on the type of vehicle and the duration of the rental. Typically, you can expect to pay between EUR 7.50 and EUR 14.00 per day. It is important to note that CDW does not provide coverage for damages caused by incorrect fuel, intentional or negligent actions, damage to the underneath/top, antenna, mirrors, tires, wheels, windscreen, oil sump, or interior of the vehicle.

Is there an excess reduction product available to reduce my excess further?
The Super Damage and Theft Protection waiver (SCDW) is a product that reduces your excess up to zero. The cost of the waiver depends on the vehicle you choose and the rental duration, but typically ranges from EUR 25 to EUR 60 per day. If there is an accident involving an Avis car and another vehicle, the driver must wait for the insurance company indicated by Avis to record the accident and photograph the vehicles. Additionally, the driver is required to fill out and submit an Avis Vehicle Incident Report on the same or next day. For more information or any questions, please contact our customer service team.

Will I need to pay if the windscreen is damaged?
If you notice a chip on your vehicle's windscreen, it is highly recommended that you contact the emergency call line at 00357 99634765 immediately. In the event of damage, a Vehicle Incident Report must be filled out and sent to us either on the same day or the next day for each incident. However, if you have Windscreen Protection, you will not have to pay any amount if your windscreen is damaged. Additionally, having windscreen protection will exempt you from paying any administration fees.

How do I get Windscreen Protection?
Windscreen Protection is available for purchase from the Avis counter station at the time of the pick up. If you’ve bought Windscreen Protection, it will be stated on your rental agreement. The price will be EUR 7.50 a day.

What happens if I damage or lose any optional extras, I rent from you or if they are stolen?
If any optional extras are damaged, lost or stolen, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.

Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if:
A. Damage was caused by - or as a result of:
Water or fire damage

• Driving the vehicle without due care and attention
• Driving on unpaved roads
• Driving outside the Republic of Cyprus
• Driving or using the vehicle in breach of your contract (for example not waiting up for the insurance company contracted with Avis in case of an accident and don't fill the accident report)

Note: Avis reserves in addition the right to not replace the damaged car.

B. the loss or theft was caused by - or as a result of:

• Keys being left in the vehicle
• Keys being lost or stolen
• Using the vehicle in breach of the contract

What do I have to pay if I don’t have:
A. Damage Waiver?
If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, you’ll have to pay:

• Either the cost of replacement or the estimated repair costs – whichever is cheaper
• Plus our loss of use
• Plus a damage processing fee

B. Theft Protection?
If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you’ll have to pay:

• The cost of replacement
• Plus our loss of use

Where can I find information of damage and theft charges I've paid?
If we find damage or a loss or theft has occurred, we’ll charge the amount you have to pay to your payment card. Unless you’ve asked us to send you a receipt by post or email, you’ll be able to find details of this payment by contacting our customer service team at info@avis.com.cy

Damage to people and their property
If I cause an injury while driving, what will I be responsible for paying?
When you make a booking, the quoted price includes Third Party Liability (TPL) coverage. This coverage can pay for damages to another person's vehicle, compensation for injuries sustained by others, and accidental loss or damage to third-party property, including any of your passengers. You won't need to pay any costs for them, as long as it meets the minimum coverage required by law. However, TPL coverage doesn't extend to any harm or death experienced by the driver of the Avis vehicle or any personal items damaged in the car.

Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law (and is subject to General Terms of the Avis’s insurance contract with its Insurer) will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:

• By you breaking the contract (for example allowing someone we had not approved drive the vehicle or driving whilst under the influence of alcohol, drugs or any other unlawful substance),
• By you breaking the law
• As a result of your negligence or recklessness.

Protection packages

I want to buy more than one protection product, can I get a protection package?
Yes, we offer a variety of protection packages
For more details and options please ask the rental agent at car pick-up station.

Third party protection produc

Which payment cards I use for pre-authorisation (security deposit)?
We accept:

• Visa credit cards
• Mastercard credit cards
• Avis-issued charge cards / full credit vouchers

Please be aware that debit cards cannot be used for car rental pre-authorisation.
As foreign exchange rates and banking charges fluctuate, we cannot take responsibility for any discrepancies between the amount paid and the amount refunded.
For further details, kindly consult with the Cyprus Reservations team.

What payment cards do you accept?
We accept:

• Visa credit / debit cards including Visa Electron cards
• Mastercard credit / debit cards
• American Express (excluding American Express Traveller’s Cheque cards)
• Avis-issued charge cards / vouchers
• Prepaid cards in Euros
• Cash payments in Euros

Please note that as foreign exchange rates and banking charges fluctuate, we cannot take responsibility for any discrepancies between the amount paid and the amount refunded.

Can I receive a refund if I've prepaid?
If you prepay, we will not refund the prepaid amount if the total cost of car rental is less than the prepaid voucher, such as for unused days or if you return the car early.

If you return optional products early, you may lose the benefits of any special offers, which could lead to a higher overall charge for those products.

What happens if I'm late with payment?
If you fail to pay on time, we will charge interest calculated at 4% per year above the base lending rate of Bank of Cyprus.

For car groups I, K, L, O you will need two payment cards in the name of the main driver.
Please keep in mind that the payment card used for making the booking will be required to prevent fraudulent transactions. If you're unsure, please check your booking confirmation email or call the reservations team.

Debit cards are not accepted.

Do I need to bring my driving licence with me when renting a car?
Yes, you must bring your valid driving licence with you. Please note only by showing presenting the physical driving licence the Avis staff will allow you to drive the Avis car in Cyprus. You cannot pick up the car with a digital driving licence. If your licence was issued in a non-Roman alphabet, an International Driving Permit will be required. Note that an International Driving Permit is not necessary for visits longer than 30 days in Cyprus. However, for a paper driving licence or a licence from Gibraltar, Jersey, Guernsey or the Isle of Man, you may need a 1949 IDP for any length of visit.

Is there a minimum length of time I must have held my licence for?
Yes, you must have held your licence for at least one year to drive all Avis cars. If you are 23-24 years old, you can drive car categories A, B, H if your licence is valid for at least three years, if you are 25-29 years old, you can drive car categories C, D, E, F, G,M, N and P,  if f you are 30 years and older, you can drive car categories I, J, K, L and O if your licence is valid for at least three years.

Can I drive if I have unspent convictions on my licence?
If you have any unspent driving convictions for careless, reckless, or dangerous driving, driving under the influence of drink or drugs, using an uninsured vehicle, theft or unauthorised taking of a vehicle, or if you have been disqualified, or have two or more unspent convictions for other offences, unfortunately, you will not be able to drive our vehicles.

Do I need to bring proof of identification?
Yes, you must bring the payment card used to make your booking and a photo ID featuring a recognisable photo taken within the last 10 years, such as a passport, driving licence, national identity card, or government-issued identification.

Will I need to provide a pre-authorisation or pay a security deposit?
Yes, the main driver must provide a pre-authorisation on your credit card before we release the vehicle to you. The amount is calculated based on the CDW/TP excess waiver and the rental price, including any optional extras. If you have selected our Pay Now option, the sum you have paid will be deducted from the pre-authorisation value.

How do I provide a pre-authorisation?
You'll need to provide a payment card in your own name with enough money available. Please note that due to fluctuating foreign exchange rates and possible banking charges, we cannot be held responsible for any difference between the amount paid and the amount refunded. For more information, see the "Payments Options" section in this document or ask a member of our team.

If you'd like more details, please call the Reservations team or ask a member of our team.

Personal Accident Insurance (PAI) is optional and available for purchase at the time of rental.

Super Personal Accident Insurance (SPAI) Not available.

Personal Accident Insurance (PAI) (taxable)

Provides additional limited coverage for the renter and passengers in the case of injury or death while driving the Avis vehicle at 1.30 CYL per day.

The customer must request conditions, rates and acceptance at the time of checkout.

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

In case the renter fails to pick up the car, a no-show fee of EUR 49.50 per booking will be charged.

You can drive an Avis car if you are 23 years and older with a valid driving licence for at least 3 years old for the car groups A, B and H. Drivers aged 25 years old and older with a driving licence valid for at least 1 year can drive car groups: C, D, E, F, G, M, N, P. Drivers aged 30 years old and above, can drive car groups I, J, K, L, O provided that they hold a driving licence for at least three years.

If you are a young driver from 23 until 24 years, old you can drive the car categories A, B, H and will have to pay a young driver surcharge of EUR 10.00 per day, capped at 10 days (VAT included).

How do I know if there are minimum age restrictions on my rental?
You can find out if there are any age restrictions for your rental when you book or by checking your booking confirmation email or calling the reservations team.

Are there any maximum age restrictions?
There are no maximum age restrictions as long as you have a valid driver's license for at least one year.

I’m over 70 do I need to provide extra information or pay a senior driver surcharge?
If you or any of your drivers are over 70, please let us know before picking up the vehicle. In some locations, we may need to seek approval from our insurer before renting to you. Without approval from our insurer, the reduced CDW waiver option may not be available.

Is it possible for a vehicle to be delivered to my location?
Yes, some of our rental locations offer a Hotel Delivery Service where we can deliver the vehicle and any pre-booked optional extras to the hotel and time of your choice. However, if you wish to have the vehicle delivered, it is important to be present at the delivery location during your requested delivery period and have the necessary items listed in the booking terms and conditions and rental terms and conditions section called 'What you need to rent the vehicle.'

Please note that you will be responsible for paying the fuel used to deliver the vehicle to you at the Pay on Return rates, unless you opt to purchase Fuel up Front. The delivery fee varies depending on your rental location and where you want the vehicle delivered. Typically, within town limits, you can expect the fee to be between EUR 20 and EUR 25.

To request delivery, please give us at least 4 hours notice. While we may be able to accommodate shorter notice requests, it's best to confirm with the rental station or Reservations team.

If you prefer to collect the vehicle, some of our rental locations offer a Collection Service where we can collect the vehicle and any optional extras at a time and place of your choosing. To use this service, you must be available to hand over the vehicle.

When returning the vehicle, you will be responsible for paying the fuel used to return the vehicle to our nearest rental location at Pay on Return rates unless you purchase Fuel up Front. The collection fee varies depending on your rental location and where you want the vehicle collected from. Generally, you can expect the fee to be between EUR 20 and EUR 25.

To request collection, please give us at least 24 hours' notice. If you need to request collection with shorter notice, please check with the Reservations team.

If the main driver is not present when we come to collect the vehicle, a charge will apply. Additionally, if the vehicle, keys, accessories, documents, or optional extras are missing, you will still be charged for the collection. You'll then need to book a new collection and pay another collection fee, or you can bring the vehicle back to the rental location yourself.

Do I need to return the vehicle with a full tank of fuel?
Yes, it is required that you return the vehicle with the same amount of fuel it had when you picked it up, which is usually a full tank. At the end of the rental period, you should refuel the vehicle at the closest gas station and keep the receipt as proof. Failure to return the vehicle with a full tank and without a fuel receipt may result in additional charges.

Fuel Options

I am looking to travel a distance of over 120 kms and would like to ensure a hassle-free journey. Is there a fuel option available for me?
Yes, we offer a Fuel Up Front option. You can pay for a full tank of fuel based on the manufacturer's stated fuel tank capacity for your vehicle, along with our refuelling costs. You can then return the vehicle with whatever fuel is left in the tank, even if it's almost empty, as long as the engine is still running.

Can you guide me on determining the fuel tank cost?
During the rental period, Fuel Up Front will be charged based on the average fuel price in Cyprus, which is mentioned in the EU fuel index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm. Just to clarify, any unused fuel will not be refunded.

Is it possible to use Fuel Up Front service anytime?
Unfortunately, no. In order to utilize Fuel Up Front service, you must request it during the vehicle pickup process.

If your travel distance is less than 120 kilometers, it is still recommended to fill up the tank near the return location and provide a copy of the receipt to avoid any inconvenience. Even if the fuel gauge shows "full", it might not be accurate. In case you are unable to fill up the tank or show a receipt, EZ Fuel cover can be applied to cover the refueling costs.

What is the cost of EZ Fuel?
The price varies based on your rental location, but you can expect to pay a flat rate between EUR 15.00 and EUR 20.00.

What are my options if I don’t return the vehicle full and haven’t bought Fuel up Front?
Pay on Return will apply if you have driven more than 75 km and:

• Don't buy Fuel Up Front
• Don't return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
When you rent a vehicle from us, the amount you pay for fuel is determined by the fuel gauge that was installed by the factory. We round down to the nearest eighth (1/8) of a tank, based on the fuel tank capacity stated by the manufacturer. At the end of your rental period, we charge you for any fuel that is missing, as well as a EUR 20 refuelling fee. This fee covers the cost of us driving to the closest petrol station on short notice and potentially delaying the next customer's rental.

Delivery and collection to and from railway stations in France is available for a fee of EUR 14.90. Please contact reservation center for details.

How old do I need to be to drive a rental vehicle?

To drive our vehicles, you and all of your drivers need to be at least 21 years old and have held a full, valid driving license for at least 1 year at the start of your rental. For the rental of a selection of vehicles, if you have a Mou'v card, you and all of your drivers need to be at least 19 years old and have held a full, valid driving license for at least 1 year at the start of your rental. 

I am under 25 do I need to pay a young driver surcharge?

If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay  a young driver surcharge. The cost for is 32,60 EUR per day, for each driver.
If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Are there any maximum age restrictions?

No, so long as you hold a full, valid driving license for at least 1 year.

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge.  We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you don't return the vehicle with a full tank and you can't show us a receipt for fuel we will charge you.Fuel Options

I plan to travel more than 120kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle plus our costs of refueling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it's virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
Depending on where you’re renting, this cost could be up to 0.05 EUR per liter lower than the average fuel price at the start of your rental period as stated on this EU fuel index:. However, you don't get a refund for any fuel you don't use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 120 kilometers, do I still need to fill up?
Yes, often the fuel gauges stills look "full" so we ask you to fill up the tank near to the return location and show us a copy of the receipt.  If you don't have time to fill up the tank, or can't show us a receipt, we will apply EZ Fuel to cover our costs of refueling the vehicle for you.  
How much is EZ Fuel?
Depending on where you're renting, you pay of fixed fee of between 14.50 EUR and 17.00 EUR.  

What are my options if I don't return the vehicle full and haven't bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometers and:

• Don't buy Fuel Up Front
• Don't return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturer's stated fuel tank capacity.
We charge between 1.5 and three times the average fuel price at the end of the rental period for France as stated on this EU fuel index: plus a service fee between 13 EUR and 15 EUR. The price per liter will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer's rental.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Can I pick up the vehicle from one rental location and return it to another?

Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One-Way fee?

The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 35 EUR and 75 EUR. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 75 EUR and 6,000 EUR.

How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?

You will be charged a one-way fee at the pay at location, prices available on the day you return the vehicle, according to the Tariff conditions.

For categories of vehicles fitted with winter tires, a specific fee will apply.