Car and Truck Hire Vienna Votiv Garage

Damage Waiver

In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Damage Waiver reduces the amount you pay for each clearly separate incident of damage if the vehicle is damaged (or the amount you pay to replace any keys, accessories or vehicle documents that are lost, stolen or damaged).

The amount you pay for each clearly separate incident of damage will be the lower of a) the applicable cost payable under the Theft, Loss and Damages Policy; or b) the excess stated on your Rental Agreement Form.

Normally between EUR 30.37 and EUR 46.40 per day (if not included as standard).

Super Damage Waiver (SCDW)

An excess reduction product which reduces your damage waiver excess to zero (or, if higher, the amount shown on your Rental Agreement Form).

Normally between EUR 25.00 and EUR 49.00 per day.

Theft Protection waiver (TP)

In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Theft Protection waiver reduces the amount you pay if the vehicle is stolen during the rental period.

The amount you pay will be the lower of a) the applicable cost payable under the Theft, Loss and Damages Policy; or b) the excess stated on your Rental Agreement Form.

Normally between EUR 18.00 and EUR 42.00 per day.

(if not included as standard).

Personal Accident Insurance (PAI)

Covers the driver of the vehicle and personal items in the vehicle in the event of an accident. Personal Accident Insurance provides the following benefits: Normally EUR 7.00 per day up to maximum of EUR 70.00 per 28 day rental.

• A maximum of EUR 100,000.00 in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of EUR 25,000.00 towards emergency medical expenses related directly to the accident (an excess of EUR 70.00 per claim applies) Medical assistance and rescue costs (conditions and an excess of EUR 70.00 per claim applies)
• Baggage up to EUR 6,000.00 per vehicle – excluding any items you rented through us (again, there are conditions and a limit of EUR 300.00 per item)

Personal Accident Insurance is underwritten by AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, Avis Europe Risk Management Limited retains 20% of the price you pay after insurance premium tax has been deducted, as commission.

Roadside Assistance Plus

Provided you are using the vehicle in a country which we have agreed to, this product provides roadside assistance without any additional costs being charged if you break down as a result of vehicle failure you have caused (this includes lost keys).

Normally EUR 7.00 per day up to a maximum of EUR 70.00 per 28 day rental.

What payment cards do you accept?

We accept:

• American Express (excluding American Express Traveller's Cheque cards)
• Diners Club
• Visa credit / debit cards
• MasterCard credit / debit cards
• Avis-issued charge cards / voucher

Prepaid cards can only be used for making payments at the end of your rental when used together with another payment card. You need to present one of the cards listed above when picking up your vehicle.
We don't accept Visa Electron cards, Maestro cards, V-Pay cards, Cirrus cards, JCB cards or any other cards not listed above.

We do not accept Digital Payment Cards.
Can I pay by cash?
No, regrettably, we are not able to accept cash. 

How much is the pre-authorisation?

The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + EUR 200 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the EUR 200 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product

The EUR 200 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions. 

Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

In relation to certain high value vehicles, we may require you to provide us with two payment cards for the purposes of the pre-authorisation. Where this is the case, this will be confirmed when making a booking. 

If you'd like more details, please call our customer support team, or ask a member of our team.

Debit cards are not accepted.

Requirement to bring a valid driving licence with you
In Austria, all drivers must bring their valid driving licence with them.

If any of the following applies:

• their driving licence was issued in Europe,
• their driving licence was issued in a non-European country or,
• their driving licence was issued in a non-roman alphabet language like Arabic, Greek, Russian, Hebrew or Japanese,

and we cannot confirm with certainty the details included within the driving licence, the driver will also need to provide either an international driving licence or an official German translation, by a notary, of their driving licence. If this might apply to you, please contact us (prior to your pick up date) as we would be pleased to confirm if an international licence or official translation will be required.

We do accept digital driving licences issued in Austria.

Minimum licence requirements
All drivers must have held their licences for at least 6 months from the date of pick-up. A higher minimum age limit and licence validity may apply for certain vehicles. This will be shown during the booking process or disclosed to you before completing the booking.

If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• previous driving licences; or
• a letter from their driving licence authority stating that they have held it for this minimum period.

Personal Accident Insurance (PAI)

Covers the driver of the vehicle and personal items in the vehicle in the event of an accident. Personal Accident Insurance provides the following benefits:

• A maximum of EUR 100,000.00 in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of EUR 25,000.00 towards emergency medical expenses related directly to the accident (an excess of EUR 70.00 per claim applies) Medical assistance and rescue costs (conditions and an excess of EUR 70.00 per claim applies)
• Baggage up to EUR 6,000.00 per vehicle – excluding any items you rented through us (again, there are conditions and a limit of EUR 300.00 per item)

Personal Accident Insurance is underwritten by AIG Europe S.A. You will need to agree to their terms and conditions.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

How old do I need to be to rent a vehicle?
To drive our vehicles, you - and all of your drivers - need to be at least 19 years old and have held a valid driving licence for the corresponding vehicle category for at least half a year - or 3 years for vehicles of vehicle groups I and J - at the start of your rental. Higher or lower minimum age limits may apply to certain vehicles. This will be shown during the booking process or disclosed to you before completing your booking.

How do I know if there are minimum age restrictions on my rental?

Before booking, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email - or call the reservations team.

 I'm under 25, do I need to pay a young driver surcharge?

If you - or any of your additional drivers - are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you're picking the vehicle up from, and it will be either shown or disclosed to you before completing your booking - but you can expect it to be between EUR 14.40 and EUR 17.00 per day, for each driver.
If you rent the vehicle for more than 10 days, you'll only be charged this additional fee for a maximum of 10 days and this will cover the entire duration of your rental, up to 28 days.

Are there any maximum age restrictions?

No, so long as you hold a valid driving licence for the corresponding vehicle category for at least half a year, or at least three years for vehicle groups I and J.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE AVIS FIRST SERVICE.

To book an Avis First service, you must be an Avis Preferred member with a valid account; if you do not have one, an account will be created for you during booking. Vehicles are provided with fuel at delivery, and charges will apply based on consumption at the end of the rental. Reservations must be made at least 24 hours in advance through the Avis website or mobile app and must be prepaid. All standard Avis rental terms and driver qualification requirements apply. You will be asked to consent to the use of location data and biometric data to access the Avis First service. If you do not provide your consent, you will not be able to use Avis First. Avis First rentals are subject to Avis First Terms and Conditions,

Vehicle Delivery & Return: 
You must comply with all notices on the Avis mobile app pertaining to vehicle delivery and return. The failure to do so may result in additional fees and charges, in accordance with the Rental Terms and Conditions. Airport Locations: The vehicle must be returned to an Avis First concierge. You agree that at vehicle return, you will not leave the vehicle unattended or in the care of anyone who is not an Avis First concierge. 

Non-cancellation fee: 65.00 EUR

Can I have a vehicle delivered to me?

Some of our rental locations offer a Delivery Service where we drop the vehicle - and any optional extras you pre-booked - off at a time and place you request. For further information please contact the rental station or Reservations Team.
The vehicle delivery fee depends on where you're renting and where the vehicle is being delivered to - but you can expect it to be between EUR 20.00 and EUR 100.00. You may call us to ask about the price.
Where a Delivery Service is available please give us 48 hours' notice that you would like us to deliver the vehicle to you. We may be able to deliver it at shorter notice, but you'll need to check with the rental station or Reservations team.

Can the vehicle be collected?

Some of our rental locations offer a Collection Service where we collect the vehicle - and any optional extras you rented - at a time and place you request. For further information please contact the rental station or Reservations Team. If you want to have the vehicle collected, you or your authorised agent must be available to hand the vehicle over.
You will be responsible for the fuel used - at the Pay on Return rates - to return the vehicle to our nearest rental location unless you buy Fuel up Front. Further information: See the "Fuel Charges" section in this document and Section 15) of the General Conditions of Rental.
We charge an additional fee for collecting the vehicle. The fee for this depends on where you're renting and where the vehicle is being collected from - but you can expect it to be between EUR 20.00 and EUR 100.00. The price will be disclosed before completing your booking. You may also call us to ask about the price.
Where a Collection Service is available please give us 48 hours' notice when you want the vehicle collected. We may be able to collect the vehicle at shorter notice, but you will need to check with the Reservations team.

Approximate total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats, winterization fee from 01Nov - 31Mar and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.

Estimated total is subject to change based upon exchange rates at the time of rental.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

International journeys are permitted for certain countries outside Austria, but always require the prior consent of Avis.

In the event of approval by Avis, a Cross Border Fee (CBD) must be paid. This amounts to a minimum of EUR 12.00 per day and a maximum of EUR 84.00 per rental. If Avis has given its consent, the following provisions apply:

What countries am I allowed to take the vehicle to?

You may drive the vehicle in the following countries with exceptions:

• Austria (A)
• Andorra (AND)
• Belgium (B)
• Bosnia-Herzegovina (BIH)
• Croatia (HR)
• Czech Republic (CZ)*
• Switzerland (CH)
• Germany (D)
• Denmark (DK)
• Spain (E)
• France (F)
• Finland (FIN)
• Liechtenstein (FL)
• Italy (I)
• Luxembourg (L)
• Monaco (MC)
• Norway (N)
• Netherlands (NL)
• Poland (PL)*
• Portugal (P)
• Romania (RO)
• San Marino (RSM)
• Serbia (SRB)
• Sweden (S)
• Slovakia (SK)
• Slovenia (SLO)
• Hungary (H)

Porsche vehicles may only be driven in Austria (A), Germany (D) and Switzerland (CH), France (F) and Monaco (MC).

*Select Series vehicles are not allowed to enter following countires.

• Croatia (HR)
• Poland (PL)
• Slovakia (SK)
• Slovenia (SLO)
• Czech Republic (CZ)
• Hungary (H)

*Select Series vehicles and vehicle categories I and J are not allowed to enter following countires.

• Bosnia-Herzegovina (BIH)
• Romania (RO)
• Serbia (SRB)

You are not allowed to enter Albania (AL), Armenia (AM), Azerbaijan (AZ), Bulgaria (BG), Belarus (BY), Cyprus (CY), Estonia (EST), Georgia (GE), Greece (GR), Iceland (IS), Kazakhstan (KZ), Kosovo (RKS), Latvia (LV), Lithuania (LT), Malta (M), Macedonia (MK), Moldova (MD), Montenegro (MNE), Russia (RUS), Turkey (TR), Ukraine (UA), Hungary (HU) and outside continental Europe. Weiterhin verboten ist die Benutzung: Auf den Balearen, den Kanarischen Inseln, Korsika, Kreta und Sardinien

Can I buy a product to allow me to drive in other countries?
No, unfortunately we do not offer any other products that allow you to travel to other countries.