Frequently Asked Questions Frequently Asked Questions

Most electric vehicles operate in a similar fashion to petrol vehicles, but this can vary between models. We recommend that you familiarise yourself with our operational guides before collecting your vehicle.

We do not offer training, but we do have operational guide for each of our electric vehicle models.

• Our operational guides can be accessed online at any time. You can create a pdf of these pages if you would like to save and print the instructions before travelling.
  Here’s a shortcut to the operational guide: Tesla Y
• If you book an electric vehicle with Avis, we will share the relevant operational guide with you on email 3 to 4 days before you pick-up your rental.
  
• You will also find a QR code inside the vehicle which will connect you to these pages on your smart phone.

Estimated driving range for our electric vehicles is up to 430km on a 100% charge or 300kms on 80% charge.

As with an internal combustion engine, driving range will vary. The most common reasons for variance are:

• Quick acceleration and fast driving
• The use of heating and air conditioning
• Weather conditions (eg. extreme hot or cold temperatures)
• Road conditions (eg. hills and winding roads).
• Your electric vehicle display screen will show you specific information related to battery charge and driving range.

Constant recharging shortens the life span and driving range of the battery. There's no need to charge to full capacity consistently, unless you need to rely on the entire driving range of your vehicle.

Staying between 20% and 80% battery capacity will leave you with plenty of driving distance and be gentle on the battery.

There are free and paid charging stations located across Australia. View more information about charging providers and locations here.

The time it takes to charge your electric vehicle will depend on the power available at the charging station you are using.

• At most public charging stations, charging time will vary from 30 mins at a DC Super Charger (Power 150 – 350 kW) and up to 8 hours at an AC Fast Charging Station (Power 7 – 22kW).
• If you are trickle charging from a standard residential power point (Power 2.4 to 3.7kW), charging time may take up to 38 hours.

There are free and paid charging stations available in Australia. Most paid stations charge a fee based on kWH usage, charging time or percentage of battery charged. Just as petrol prices fluctuate, charging fees vary from station to station. View more information about charging providers and locations here.

Customers must return the vehicle with at least 80% charge or will incur a recharge fee.

The time it takes to charge an electric vehicle from 80-100% can exceed the time to charge from 20-80%, therefore, to improve charge efficiency we have set the max charge to 80%.

If you run out of charge while you're on the road, please call Roadside Assistance on 1800 063 973.

As with an internal combustion engine, environmental conditions and driving style can impact the driving range. Your electric vehicle display screen will show you specific information related to battery charge and driving range.

Please contact Roadside Assistance on 1800 063 973.