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COVID-19: Booking Flexibly & Travelling Safely COVID-19: Booking Flexibly & Travelling Safely
At Avis, the safety and wellbeing of our customers and staff is our number one priority. As the world continues to recover and reopen, we’re maintaining our enhanced safety protocols, as well as flexibility for bookings. Car rental can provide a private travel solution, a safer alternative to some other transport modes where the customer can control their own environment.
July COVID-19 Update
Can i rent a vehicle during a lockdown?
In areas under lockdown or stay at home orders, it’s the renter’s responsibility to ensure they are meeting requirements under health orders, including only travelling for essential purposes. Unless noted below, Avis remains open to serve those that meet these essential purposes. You may be asked to verify or provide confirmation that you’re travelling for permitted reasons.
I CURRENTLY HAVE AN AVIS VEHICLE, WHAT DO I DO?
If you currently have a vehicle and are due to return during the lockdown or need to extend the rental due to the lockdown, please contact us on 136 333.
DO I NEED TO WEAR A MASK AT AVIS LOCATIONS?
Yes, it is a requirement to wear a mask at all times, where mandated by state and territory health orders. You may also be asked to check in using a QR code, for contact tracing purposes, where required.
Booking with confidence
CAN I RESERVE A VEHICLE WITH FLEXIBILITY TO CHANGE OR CANCEL? I HAVE A BOOKING AND NEED TO CANCEL BECAUSE OF COVID-19. WHAT DO I DO?
To travel with complete flexibility, select the Pay at Counter option. This option offers free modifications or cancellations at any time.
When selecting the Pay Now option, you receive a saving for paying in advance. Until 19 December 2021, we are offering free cancellation on Pay Now Rentals when you cancel at least 24 hours in advance of rental collection.
If you have a booking and need to cancel because of Covid-19, please contact our reservations team at firstname.lastname@example.org or call 136 333.
CAN I TRAVEL WITHIN MY STATE OR TERRITORY? CAN I TRAVEL INTERSTATE?
States and Territories have applied their own restrictions to intra and interstate travel, including closing their state borders. Prior to making a booking, we advise all customers to keep updated on the latest State and Territory developments here.
Keeping you safe
WHAT STEPS ARE AVIS TAKING TO ENSURE MY COLLECTION AND DROP OFF IS SAFE AND MY VEHICLE IS SANITISED
The Avis Safety Pledge is our relentless commitment to keep every one of our customers and employees safe. All vehicles are cleaned before every rental, paying special attention to high touch point surfaces. Find out more about our cleaning protocols and our 15-point cleaning checklist here.
CAN I PICK UP MY VEHICLE WITH MINIMAL CONTACT?
The safety pledge allows customers to pick up and drop off vehicles with minimal contact. The contactless experience can be further enhanced by using the Avis App, especially for Avis Preferred customers, the free to join loyalty scheme. Customers can benefit from a fast track service, and at selected locations bypass the rental desk completely with straight to vehicle access.
DO I NEED TO WEAR A MASK WHEN I COLLECT OR RETURN A VEHICLE?
Yes, as a condition of entry, please remember to wear a face mask when collecting and returning vehicles at any airport or Victorian location.
Location opening hours and closures
ARE YOUR LOCATION HOURS CHANGING OR CLOSING? HOW WILL CUSTOMERS KNOW WHERE TO GO?
We strive to keep the majority of our locations open and fully operational. However, due to various travel and government restrictions, some of our locations may have reduced hours or be temporarily closed.
If that occurs, and you have an upcoming rental, you will be contacted by a member of our local team, who will advise on the nearby substitute location for you to pick up or drop off your rental vehicle.
The following Avis Australia locations are closed until further notice:
South Melbourne Cars
Ayers Rock City
Ayers Rock Airport
Updated: 23 July 2021