Customer advice regarding the Coronavirus Customer advice regarding the Coronavirus

At this time when the news is dominated by Coronavirus, we wanted to let you know that we are vigilantly implementing enhanced protocols to ensure your safety, as well as flexibility of your rental bookings.

The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the Coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe.

What should I do if I have already made a booking, but it’s impacted by the Coronavirus?

If you have already made a booking, but it is impacted by a quarantine measure or other travel restrictions due to the Coronavirus, this booking can be cancelled as outlined below:

• Cancellation fees for any Pre-Pay rental customers impacted by Coronavirus-related travel bans, will be waived.

To make any changes, please contact our reservations team reservations@avis.com.au or call 136 333.

For any customers who have booked through a third-party broker or website, please contact them directly for further guidance should your travel be disrupted.

What about bookings not directly impacted by Coronavirus restrictions?

For increased flexibility on all bookings, you can change or cancel, without fees, any reservations in Europe, Australia and New Zealand for rentals due to start before 31^st May.

For Pre-Pay bookings which start before this time, there will not be any penalties for changes made up to 24 hours before the start of your rental.

To make any changes, please contact our reservations team reservations@avis.com.au or call 136 333.

Are your location hours changing or closing? How will customers know where to go?

We strive to keep the majority of our locations open and fully operational. However, due to various travel and government restrictions, some of our locations may have reduced hours or temporarily close.

If that occurs, and you have an upcoming rental, you will be contacted by a member of our local team, who will advise on the nearby substitute location for you to pick up or drop off your rental vehicle.

The following Avis Australia locations will close, or are already closed, until further notice:

IS AVIS EXPERIENCING ANY CONTACT CENTRE DELAYS?

The recent government measures as part of global efforts to contain the spread of the Coronavirus may have impacts on our ability to service your call in a timely manner.

The health and safety of our team members and customers is our priority, and we appreciate your patience during this time.

You may also contact us via our websites, or use the mobile App.

Is Avis taking any additional precautions to help reduce the spread of the Coronavirus?

We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.

To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitizer, where available.  We’ve also enhanced the already robust cleaning techniques of our vehicles after each rental. In particular, we are paying special attention to the places people touch such as steering wheels, door handles and other hard surfaces.

We advise all our customers to keep updated on the latest developments from the World Health Organisation World Health Organisation and the Australian Department of Health.

Updated: 9 April 2020