Coronavirus | Avis Car Rental Australia

 

At Avis, the safety and wellbeing of our customers and staff is our number one priority. As the world continues to recover and reopen, we’re maintaining our enhanced safety protocols, as well as flexibility for bookings. Car rental can provide a private travel solution, a safer alternative to some other transport modes where the customer can control their own environment.

Booking with confidence

CAN I RESERVE A VEHICLE WITH FLEXIBILITY TO CHANGE OR CANCEL? I HAVE A BOOKING AND NEED TO CANCEL BECAUSE OF COVID-19. WHAT DO I DO?

To travel with complete flexibility, select the Pay at Counter option. This option offers free modifications or cancellations at any time.

When selecting the Pay Now option, you receive a saving for paying in advance. Until 19 December 2021, we are offering free cancellation on Pay Now Rentals when you cancel at least 24 hours in advance of rental collection.

If you have a booking and need to cancel because of Covid-19, please contact our reservations team at reservations@avis.com.au or call 136 333.

CAN I TRAVEL WITHIN MY STATE OR TERRITORY? CAN I TRAVEL INTERSTATE?

States and Territories have applied their own restrictions to intra and interstate travel, including closing their state borders. Prior to making a booking, we advise all customers to keep updated on the latest State and Territory developments here.


Keeping you safe

WHAT STEPS ARE AVIS TAKING TO ENSURE MY COLLECTION AND DROP OFF IS SAFE AND MY VEHICLE IS SANITISED

The Avis Safety Pledge is our relentless commitment to keep every one of our customers and employees safe. All vehicles are cleaned before every rental, paying special attention to high touch point surfaces. Find out more about our cleaning protocols and our 15-point cleaning checklist here.

CAN I PICK UP MY VEHICLE WITH MINIMAL CONTACT?

The safety pledge allows customers to pick up and drop off vehicles with minimal contact. The contactless experience can be further enhanced by using the Avis App, especially for Avis Preferred customers, the free to join loyalty scheme. Customers can benefit from a fast track service, and at selected locations bypass the rental desk completely with straight to vehicle access.

DO I NEED TO WEAR A MASK WHEN I COLLECT OR RETURN A VEHICLE?

Yes, as a condition of entry, please remember to wear a face mask when collecting and returning vehicles at any airport or Victorian location.


Location opening hours and closures

ARE YOUR LOCATION HOURS CHANGING OR CLOSING? HOW WILL CUSTOMERS KNOW WHERE TO GO?

We strive to keep the majority of our locations open and fully operational. However, due to various travel and government restrictions, some of our locations may have reduced hours or be temporarily closed.

If that occurs, and you have an upcoming rental, you will be contacted by a member of our local team, who will advise on the nearby substitute location for you to pick up or drop off your rental vehicle.

The following Avis Australia locations are closed until further notice:

Location Alternate Location  

Cairns City

Grand Hyatt

South Melbourne Cars

Port Douglas

Palm Cove

Fortitude Valley

Devonport Ferry

Kings Cross

Toowoomba Airport

Wellcamp Airport

Darwin City

Ayers Rock City

Rockhampton City

Townsville City

Onslow City

Onslow Airport

Grafton

Parkes

Charleville Downtown

Longreach Downtown

Epping (Victoria)

Avalon Airport

Cairns Airport

Melbourne City

Melbourne City

Cairns Airport

Cairns Airport

Brisbane City

Devonport City

World Square

Toowoomba City

Toowoomba City

Darwin Airport

Ayers Rock Airport

Rockhampton Airport

Townsville Airport

Exmouth Airport

Exmouth Airport

Ballina/Coffs Harbour

Orange

Charleville Airport

Longreach Airport

Preston

Geelong

Open 1 April - 31 May 2021

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Updated: 8 April 2021