Rent a Car at Luton Railway (LR8)

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Luton Railway (LR8)

Address: Station Road, Luton, Bedfordshire, LU1 2LT, United Kingdom
Phone: (44) 034444 6040
Hours of Operation:

Renter Requirements

Optional Coverages

Damage

What products reduce the amount I have to pay if the vehicle is damaged during the rental?

If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you'll pay for the cost of repair or replacement or the excess, whichever is less, for each separate incident of damage, plus a damage processing fee of £33.00 and loss of use of the vehicle, if the damage is beyond our acceptable minor damage guide. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference.

How much is the excess?

The excess will be from £1000.00 to £1500.00 depending on vehicle type rented.  You can reduce the excess even further by buying an excess reduction product. This also reduces the administration fee. 

How do I get Damage Waiver?

In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you're renting and the place you're renting it from. But you can expect it to cost between £6.47 and £7.50 a day.

Is there an excess reduction product available to reduce my excess further?

Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location – but you can expect it to cost between £11.21 and £25.00 a day. If you rent the vehicle for more than 10 days, you willl only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.

Will I need to pay if the windscreen is damaged?

Yes. However, Windscreen Protection reduces the amount you have to pay if the windscreen is damaged to zero. Having windscreen protection also means you will not pay an admin fee.

How do I get Windscreen Protection?

If you've bought Windscreen Protection, it will be stated on your rental agreement. The price depends on the vehicle you're renting and the place you're renting it from. But you can expect it to cost between £4.31 and £6.50 a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.

What happens if I damage any optional extras I rent from you?

If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.

Are there any times when the excess waiver would not apply?

Yes, the amount you pay will not be reduced if damage was caused by or as a result of:

  • Water or fire damage
  • Driving the vehicle without due care and attention
  • Driving or using the vehicle in breach of your contract
  • Losing the keys
  • Allowing someone else not named on the rental agreement to drive the vehicle

 What do I have to pay if I don't have Damage Waiver?

If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you'll have to pay:

  • Either the cost of replacement, or the estimated repair costs - whichever is cheaper for each clearly separate incident of damage
  • Plus our loss of use
  • Plus a damage processing fee


Where can I find information of damage charges I've paid?

If we find damage, we'll charge the amount you have to pay to your card. Unless you've asked us to send you a receipt by post or email, you'll be able to find details of this payment here http://www.avis.co.uk/your-avis/manage-booking/request-rental-invoice

Theft

What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?

If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you'll pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you. 

How much is the excess?
The excess will be stated on the rental agreement and will be from £650.00 to £1500.00 depending on the vehicle type rented. You can reduce the excess even further by buying an excess reduction product.

How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it isn't included, the price depends on the vehicle you're renting and the place you're renting it from. But you can expect it to cost between £2.16 and £2.50 a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.

Is there an excess reduction product available to reduce my excess further?

Yes, Super Theft Protection waiver (STP) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location – but you can expect it to cost between £1.72 and £3.50 a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.

What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.

Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by or as a result of:

  • Keys being left in the vehicle
  • Keys being lost or stolen
  • Using the vehicle in breach of contract

What do I have to pay if I don't have Theft Protection?
If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you'll have to pay:

  • The cost of replacement
  • Plus our loss of use

If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.

Where can I find information of theft charges I've paid?
If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we'll charge the amount you have to pay to your card. Unless you've asked us to send you a receipt by post or email, you'll be able to find details of this payment here
http://www.avis.co.uk/your-avis/manage-booking/request-rental-invoice

Damage to people and their property

What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.

Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused:

  • By you breaking the contract (for example allowing someone we had not approved drive the vehicle or whilst under the influence of alcohol, drugs or any other unlawful substance)
  • By you breaking the law
  • As a result of your negligence or recklessness or
  • If you fail to report an accident or fail to provide information to our insurance company

 What products cover the driver of the vehicle and personal items in the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle and personal items in the vehicle in the event of an accident. Personal Accident Insurance provides the following benefits:

  • A maximum of £42,000 in the event of death, loss of limbs or eyes or permanent total disability
  • A maximum of £2,100 toward emergency medical expenses related directly to the accident
  • Medical assistance and rescue costs (conditions apply)
  • Baggage up to  £2,100 per vehicle - excluding any items you rented through us (again there are conditions and a limit of £200 per item). An excess of £75 per claim applies.

 

 

Can I increase my cover and reduce my excess?
Yes, Super Personal Accident Insurance (SPAI) reduces your excess to £50 per claim and provides the following enhanced benefits:

  • A maximum of £126,000 in the event of death, loss of limbs or eyes or permanent total disability
  • A maximum of £6,300 towards emergency medical expenses related directly to the accident
  • Medical assistance and rescue costs (conditions apply)
  • Baggage up to £4,200 per vehicle - excluding any items you rented through us (again, there are conditions, and a limit of £245 per item)
  • Expenses for replacing main house keys and locks up to £350
  • Emergency travel expenses up to £350
     

Is Super Personal Accident Insurance available when renting any vehicles?
No, unfortunately we are unable to offer Super Accident Insurance when renting Avis Prestige vehicles.

How do I get Super Personal Accident Insurance?
If you've bought Super Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you're renting from, but you can expect it to cost between £6.90 and £8.00 a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.

What will you pay if I don't have Personal Accident Insurance?
If the driver of the vehicle is involved in an accident and is injured or dies, we will not pay their costs. If any personal items in the vehicle are damaged, lost or stolen, we will not pay for their repair or replacement.

For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.

Protection packages

I want to buy more than one protection product, can I get a protection package?
Yes, we offer a variety of protection packages:

  • Zero Excess includes Super Damage Waiver, Super Theft Protection, Windscreen Protection.
    The price depends on the vehicle and location but you can expect it to costs between £17.24 and £45.00 a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days. 
  • Complete Protection includes Super Damage Waiver, Super Theft Protection, Windscreen Protection, Super Personal Accident Insurance and Roadside Assistance Plus. 
    The price depends on the vehicle and location but you can expect it to costs between £27.14 and £57.00 a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.

Third party protection products

I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs, then you'll need to make a claim with the external provider to get your money back. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim.


Credit Card Policies

What payment cards do you accept?We accept:
• American Express (excluding American Express Traveller’s Cheque cards)
• Diners cards
• Discover cards
• Visa credit cards including Visa Electron cards
• Visa debit cards including Visa Electron cards
• Mastercard credit cards
• Mastercard debit cards
We don’t accept Maestro cards, Cirrus cards, JCB cards, any pre-paid cards – even if they carry the Visa or MasterCard logo – or any other cards not listed above.

Can I pay by cash?
No, regrettably, we are not able to accept cash.
In Northern Ireland, credit cards must have available credit, and debit/cheque cards must have available funds to cover the estimated amount of rental charges plus up to GBP 1500 for any incidental charges. Upon collection of the vehicle Avis will require you to leave a pre-authorised deposit of up to GBP 1500 on a credit or debit card to cover collision damage excess, theft, fines, penalties and fuel. Avis shall be entitled to withhold all or part of the deposit should we incur any expense as a result of your actions either whilst you were in control of the vehicle, or for any other reasonable administrative costs relating to your rental. If Avis zero excess cover is purchased, pre-authorisation will only be in the amount of the rental, fuel plus GBP 250. 

Can I get a refund when I have prepaid?

When you pre-pay in advance, there will be no refund of the prepaid amount if the car rental is less than the prepaid voucher (e.g. for unused days, where you decide to return the car early).

If you return any optional products early and, as a result, your rental no longer meets the requirements for a special offer, you will lose the benefit of that special offer. This may result in a higher overall charge for such products.

What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at 4% per year above the base lending rate of National Westminster Bank PLC from time to time.

 


Debit Card Policies

Visa and MasterCard debit cards are accepted. We do not accept any pre-paid card even if they carry the Visa or MasterCard logo.


Drivers License

Do I need to bring my driving license with me?Yes. All drivers must bring all parts of their valid driving licence with them. They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence if:

  • a driving licence was issued in Europe and you are renting in a country outside Europe,
  • a driving licence was issued in a non-European country, and you are renting outside that country. Except for customers from the following countries who can rent with their national drivers licence and passport: Argentina, Australia, Bolivia, Brazil, Canada, Colombia, Israel, Mexico, New Zealand, South Africa and United States, or
  • a driving licence was issued in a non-roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

 

What other documentation do I need to supply?
If you hold a UK driving licence and are renting a car or van, you must bring a DVLA licence code with you when collecting your vehicle. Codes can be requested from https://www.gov.uk/view-driving-licence (you will be asked to submit your driving licence number, National Insurance number and home postcode), or by calling the DVLA on 0300 083 0013 (Monday to Friday 8am - 7pm, Saturday 8am - 2pm). The code (which will be valid for a maximum period of 21 days from the point it is generated) must be presented to the store and still be valid when picking up any vehicle from us.

Is there a minimum length I must have held my license for?
Yes. All drivers must have held their licences for at least 1 year. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

  • Previous driving licences
  • Or a letter from their driving licence authority stating that they have held it for this minimum period.

I have unspent convictions on my licence, can I drive?

If any driver has any unspent driving convictions for

  • careless, reckless or dangerous driving
  • driving or attempting to drive whilst under the influence of drink or drugs
  • using a vehicle uninsured against third party risks
  • theft or unauthorized taking of a vehicle
  • license offences
  • accident offences
  • failure to provide information offences
  • racing offences
  • been disqualified or

if they have two or more unspent convictions for offences not listed above unfortunately, they will not be able to drive our vehicles.


Public Liability and Property Damage

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.


Additional Fees

Late Return Fee: 10.00 UKL

 


Age Requirements

 How old do I need to be to rent a vehicle?
To drive our vehicles, you - and all of your drivers - need to be at least 23 years old and have held a full, valid driving licence for at least 1 year at the start of your rental for cars and 2 years for vans. In Northern Ireland, you must hold a full, valid licence for at least 3 years. A higher minimum age limit may apply to certain vehicles. In Northern Ireland, the people carrier and premium / executive cars have a minimum age of 30.
How do I know if there are minimum age restrictions on my rental?
When you book, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email - or call the reservations team.

 I'm under 25, do I need to pay a young driver surcharge?

If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost will depend on where you're picking the vehicle up from - but you can expect it to be between £32.50 and £37.70 per day, for each driver.

If you rent the vehicle for more than 10 days, you will be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.

Are there any maximum age restrictions?

Some of our locations have a maximum age restriction on their insurance policy. Anyone over the age of 75 you will need to contact us to make your booking. The maximum age limit in Jersey is 80 years old.

I'm over 75, do I need to provide extra information or pay a senior driver surcharge?

If you or any of your drivers are over 75 on the day you return the vehicle, you will need to advise us prior to pickup up your vehicle. At some locations, we will seek approval to rent from our insurer.

In Northern Ireland, for any customers that are aged 75 years and over, we would require the following:

  • Confirmation that you drive on a regular basis;
  • Provision of a letter from your insurance company to confirm that you have an up-to-date insurance policy, and have not had any accidents in the past 5 years;
  • Provision of a letter from your doctor confirming that you are in good health and fit to drive; and
  • A driving assessment carried out in terms of your Avis rental agreement by a member of our staff sitting with you in the vehicle.

Fuel Policy

 Should I bring the vehicle back with a full tank of fuel?
Yes if you are renting within the UK Mainland. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up - usually a full tank - as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you don't return the vehicle with a full tank - and you can't show us a receipt for fuel - we will charge you.

In Jersey, Guernsey and the Isle of Man we have different requirements regarding fuel. In Jersey and Guernsey, you must return the vehicle to us with the same amount of fuel it had in it when you picked it up, which is usually a quarter full tank. In the Isle of Man, the vehicle will usually be provided with sufficient fuel to reach a fuelling station, you should return the vehicle with an similar amount of fuel in the tank. We will charge you where the fuel tank of the vehicle, as shown on the factory-installed fuel gauge, is less than these amounts.

Fuel Options

I plan to travel more than 75 miles and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it's virtually empty) so long as the engine still runs.

How do I calculate the cost of Fuel Up Front?
Fuel Up Front is charged at the average fuel price for the UK at the start of your rental period as stated on this EU fuel index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm. However, you don't get a refund for any fuel you don't use.

Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.

I plan to travel less than 76 miles, do I still need to fill up?
Yes, often the fuel gauges still looks "full", so we ask you to fill up the tank near the return location and show us a copy of the receipt.  If you don't have time to fill up the tank, or can't show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you. 

How much is EZ Fuel?
Depending on where you're renting, you pay a fixed fee of between £14.40 and £16.70 

What are my options if I don't return the vehicle full and haven't bought Fuel up Front?
Pay on Return will apply if you have driven more than 75 miles and:

  • Don't buy fuel up front
  • Don't return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturer¿s stated fuel tank capacity.

We charge between 1.5 and three times the average fuel price at the end of the rental period for the United Kingdom as stated on this EU fuel index. The price per litre will be stated on your rental agreement. .This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer's rental.

The price per litre will be stated on your rental agreement plus a processing fee of 27.59 Euro.This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customers rental.

 


ID Requirements

Do I need to bring proof of identification?
Yes, you must bring:
  • The payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required. One of these must be a credit card, in addition to the payment card used to make your booking.
  • Photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government issued identification.
  • You may also need to bring proof of where you live. This could include a recent utility bill or bank statement. Your driving licence will not be accepted as proof of your address.
 Other requirements
Will I need to give a pre authorisation or pay a security deposit?
Yes, you must give us a pre authorisation on your payment card before we release the vehicle to you. A pre authorisation holds money in your account. 
 
If you wish to pay in cash, we will take a security deposit instead.
 
What do I need to do to give a pre authorisation or security deposit?
You’ll need to give us a payment card in your own name that has enough money available on it. 
 
How much is the pre authorisation or security deposit?
The amount of the pre authorisation calculated based on:
1) A fixed value of £200.00, and
2) The vehicle rental price (including all optional extras you've requested), calculated at the start of the rental based on the intended length of the rental. If you have selected our Pay Now option, when booking, the sum you have paid will be deducted from the pre-authorization value.

Miscellaneous Information

Can I let anyone else drive?
Yes, but only if we have approved them.  You must not let anyone else drive the vehicle.

We charge a fee for every Additional Driver we allow to drive the vehicle. The price is £12.99 per day, per driver. 
If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.
All additional drivers must meet our age, driving licence and ID requirements.

If any additional driver is outside of our age restrictions, we will also charge a driver surcharge.

Can I pick up the vehicle outside your normal opening hours?
No, unfortunately we are unable to offer an out of hour's pick-up service at this time.

My rental has a mileage allowance.  I have driven more than the allowance, how much will I pay for excess mileage
Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation email.  If you go over the mileage allowance, the price depends on the vehicle and location but you can expect it to cost between 12 pence and 21 pence for every mile you've driven over the allowance.  Your excess mileage charge will be stated on your rental agreement.

Can I smoke in the vehicle?
No, it is against the law to smoke in public places within the United Kingdom.  The vehicle is considered a public place so you are not allowed to smoke in it.  If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.

Are there any roads or zones where I need to pay a fee before I can enter?
Yes, certain areas, such as the centre of London, have congestion charging zones meaning you need to pay a fee if you wish to drive in certain areas, on certain days and during certain times.  In addition, there are toll roads and toll bridges which require you to pay a fee if you wish to use them.  If you do not pay these charges before you enter such areas or use such roads or bridges, you will incur a fine. 

We recommend you check the Internet to find out about any restricted areas before you travel.  Websites such as www.urbanaccessregulations.eu provide useful information.  If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle.  We are unable to tell you about any other restricted areas.

I have been caught speeding, and didn't pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:

  • All parking fines or charges
  • Toll charges
  • Towing charges
  • Clamping costs
  • Traffic fines or charges
  • Speeding fines
  • And any other charges or fines

If a fine or charge is sent to us because you haven't paid a charge or complied with the law, we will take payment for:

  • Our adminstration fee of £30 for each fine or charge issued in the United Kingdom to cover our costs of dealing with the fine or charge, or
  • Our administration fee of between €24 and €45 for each fine or charge issued in any other country, which will be charged in the currency of the country where the fine occured
  • Plus the fine or charge if we have to pay it

I've left the interior of the vehicle very dirty and made it smell.  Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge of between £14 and £75.00.

 

Avis Travel Partner


I'm not familiar with the country I am travelling to; do you offer travel assistance and support

Yes, we offer Avis Travel Partner which provides assistance from language translation to lost property services and much more. We provide this service on behalf of a third party and will provide you with details when you pick up the vehicle.

 

How much does Avis Travel Partner cost?

The fee for the Avis Travel Partner service will depend on where you're renting but you can expect it to be between £7.75 and £8.99 a day. If you rent the vehicle for more than 10 days, you'll only be charged for the maximum of 10 days and get to use Avis Travel Partner for the duration of your rental, up to 28 days.

Roadside Assistance

What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturer's standards, and they're roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you're using the vehicle in a country we've agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You'll find their contact details inside the vehicle.
 
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident.  If you need roadside assistance, we will arrange this for you but you will have to pay for it.  You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental.  This may include, but is not limited to:

  • Call out and recovery costs of around £83.40
  • Repair costs
  • Loss of use
  • Repatriation costs
  • A damage processing fee of £66.00 (only applicable if damage has ocurred)
  • Any costs to take you, and/or any of your passengers to another location
  • Electrical Charge for EV Vehicles (Where the cable is in working order)

What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus provides roadside assistance if you break down as a result of…

  • Flat batteries
  • Flat tyres
  • Keys locked in the vehicle
  • Lost keys
  • Running out of fuel

Provided you are using the vehicle in a country we have agreed to.  You will only need to pay for the costs of any additional items needed to get the vehicle back on the road – like fuel or tyres.

How much does Roadside Assistance Plus cost?
The price will depend on where you're renting – but you can expect it to be between £3.00 and £3.48 a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.

What happens if I don't return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form and if available, the European accident report form.


One Way Rentals

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between £20.00 and £70.00. If you want to pick up the vehicle in the UK Mainland and drop it off in another country, you can expect it to be between £700 and £4,000.

How do I get a One Way rental?
You can request a one-way rental when you book, or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

How much will it cost if I did not request a One Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.


Pre-Authorisation

How much is the pre-authorisation?
The amount of the pre-authorisation is calculated based on:

  1. a fixed value of GBP 200
  2. the vehicle rental price (including all optional extras you've requested), calculated at the start of the rental based on the intended length of the rental.

If you have selected our Pay Now option, when booking, the sum you have paid will be deducted from the pre-authorisation value.
If you'd like more details, please call the Reservations team or ask a member of our team.


Rental Options

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
Yes, specially adapted vehicles are available at some of our rental locations.  Please call the Reservations team for more information.

I have a disability, do you offer hand controls?
Yes, we offer hand controls which are suitable if you have good use of your upper body ¿ including hands and fingers.  Hand controls ¿ include a hand-operated brake and accelerator controls and a steering ball ¿ panoramic mirrors are also available.  If you need them, they're completely free of charge.

To use hand controls, you will need to book an automatic vehicle. Please give us at least 48 hours' notice if you hand controls or panoramic mirrors fitted to the vehicle. If you need them at shorter notice, please call the Reservations team.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby, infant, child and full backed booster seats.  A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos.  An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos.  A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.  A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.

In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

Please note: In the United Kingdom all children must normally use a child car seat until they're 12 years old or 135cm tall. 

How much are your child seats?
The fee for renting a seat is £11.99 a day. If you rent the vehicle for more than 7 days, you'll only be charged for a maximum of 7 days and get to use the seat for the duration of your rental, up to 28 days.
 
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between £60.00 and £90.00 on top of the hire fee.  If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

I'm not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes we offer a couple of products which provide satelite navigation systems.
GPS Device - the fee for renting a GPS is £12.99 a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 28 days.  If the GPS is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost between £100.00 and £120.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Travel Companion Tablet - This provides a GPS service aswell as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is £16.99 a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 28 days. If the Travel Companion Tablet is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from £300.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
 
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you plan to travel outside of the United Kingdom you should check to see whether you can use our GPS as it will give you speed information.

Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.

I want to be able to access the internet anywhere I go, do you offer a solution?Yes, we offer a couple of products which provide access to the internet
Mobile Wifi Device - This provides 500MB data per day. We provide this service on behalf of a third party - so you will need to read and agree to separate terms and conditions with them. We'll give you these terms and conditions at the rental location. The fee for hiring mobile Wi-Fi will depend on where you're renting - but you can expect it to be between £11.20 and £12.99 a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the Wi-Fi for the duration of your rental, up to 28 days.

If the mobile Wi-Fi device is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from £80.00 to £100.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. If any mobile Wi-Fi accessories are damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from £2.00 to £10.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Travel Companion Tablet - This provides 1GB data per day, as well as other useful features you may need when travelling. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 28 days.

If the Travel Companion Tablet is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from £300.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. If any Travel Companion Tablet accessories are damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from £2.00 to £10.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. 

Please note: In many countries, including the United Kingdom, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you're driving in.

I'm intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I'm concerned about the road conditions, do you offer all-weather tyres?
No, unfortunately we do not offer all weather tyres at this time.

I'm going skiing, do you offer snow chains?
No, unfortunately we do not offer snow chains at this time.

I'm have brought my own skis with me, do you rent ski racks?
No, unfortunately we do not offer ski racks at this time.

I've left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.

I'm moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.

I'm moving items, do you rent trolleys?Yes, the fee for enting a sack trolley is £8.99 a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the sack trolley for the duration of your rental, up to 28 days.

Optional extras available to buy

 I've left my USB charger behind, do you sell them?
No, unfortunately we do not sell USB charges at this time.

I've left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile charges at this time.

I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car charges at this time.

I've left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do not sell iPhone 5 cables at this time.


Returns

I want to keep the vehicle for longer, what should I do?

If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at pay at location prices.

What happens if I don't extend the rental?

If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra days rental plus a late return administration fee for each day or part of a day until the vehicle is returned.

The late return administration fee is £15.00


Travel Into Other Countries

What countries am I allowed to take the vehicle to?

You are only allowed to use the vehicle in the following countries:

  • England
  • Scotland
  • Wales
  • Northern Ireland

You are not allowed to use a vehicle, rented in England, Scotland or Wales, in the Republic of Ireland, Isle of Man or the Channel Islands.
If you wish to drive into Republic of Ireland from Northern Ireland your rental will be subject to a cross border fee of £23.00 Avis cars rented in Northern Ireland cannot be taken outside the Republic of Ireland & Northern Ireland.

Can I buy a product to allow me to drive in other countries?

Yes. If you buy Continental Cover, you may also take the vehicle to: Albania, Andorra, Austria, Balearics, Belarus, Belgium, Bulgaria, Canary Islands, Channel Islands (unless you are a resident of the Channel Islands), Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Isle of Man, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, San Marino, Sardinia, Sicily, Slovak Republic, Spain, Sweden, Switzerland, Turkey in Europe and Uskudar.

How do I buy Continental Cover?

Continental Cover is only available at selected rental locations. To find out where you can buy it, learn about any restrictions that apply and to get a quote, please call the reservation team.

If you want to buy Continental Cover, you must give us at least 5 days notice. This is do we can prepare you Green Card, the proof that you are insured to drive in the permitted countries.

How much does it cost?

You can expect to pay in the region of:

  • For 1 to 7 days, £104.40
  • For 8 to 14 days, £146.16
  • For 15 to 21 days, £180.95
  • For 22 to 28 days, £250.56

 


Personal Accident and Effects Insurance (PAE)