PhotoProofed | Avis Car Rental

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Maintenance updates are in progress. Reservations are not affected, however, some functionality may not be available during this time.

Introducing PhotoProofed

PhotoProofed™ is our market leading technology that captures the existing condition of your rental vehicle on camera. Drive away with the confidence that evidence of pre-existing damage has been captured before you collect your vehicle. Plus, you can add your own photos if you feel we missed something.

How does it work?

Before you arrive, 8 photos will be taken of your vehicle while it is being cleaned. We will take additional photos where relevant, of specific areas.
When you arrive, we will show these photos to you on our PhotoProofed tablet. You have the opportunity to sign off on these at the counter. They will then be emailed to you for reference.
After you’ve left the counter, you can view the photos via a link in the email. This is also your opportunity to upload your own photos if you think something has been missed.
After you return your rental, we will refer to these photos if necessary, to confirm when any damage occurred to the vehicle.

Frequently Asked Questions

What happens if I bypass the counter, and go straight to my vehicle?

Please inspect the vehicle on collection. You can take photos that represent the current condition of the vehicle (ensure they are time and date stamped).

When you leave the car park via the exit gate a customer service representative will show you the photos and can email you a copy for your own records.

What happens if I don’t have an email address, or do not receive the email?

We store all of the photos for you so there is no requirement for you to have an email address. If you would like someone to look over the car with you on collection, please refer to a customer service representative.

If you would like an email but did not receive it, please check your junk email folder first. If it is not there, contact your renting location and they can resend.

What happens if I do not have access to the internet to view the photos on vehicle collection?

You can take photos that represent the current condition of the vehicle (ensure they are date and time stamped). You can upload them later, when you have internet access. If you would like someone to look over the car with you on collection, please refer to a customer service representative.

What happens if damage does occur while I have the rental vehicle?

If your car gets damaged during your rental, first and foremost, you should ensure your own personal safety. If you require emergency assistance, reach out directly to the relevant Emergency Service.

If damage has occurred during your hire, assuming it is reasonably safe to do so, please do not drive the vehicle and contact the location directly for assistance. The location will arrange for collection of the vehicle if required and instruct you on the next steps.

Please ensure you collect all information on where and how the incident has occurred and we recommend you take photos to document the incident. Please see our Protections and Coverages FAQ for further information.

When you return to the rental location you will be required to complete the incident report form detailing the incident. You may be charged for the damage depending on the Coverage Option that you have purchased. The Customer Service representative will be able to guide you on the process and next steps.

What is the process for uploading my own photos?

You are not required to upload your own photos. You only need to do this if you feel the images we have provided do not represent the current condition of the vehicle. You can take as many images as you like to ensure you are comfortable that the vehicle condition has been captured.

Any photos should be taken before leaving the vehicle collection area. As per the car rental code of practice if this opportunity is not available or the vehicle is collected in poor lighting or bad weather, then the pictures need to be taken within an hour of pick-up.

If the photo is taken on your own device (not via the PhotoProofed link), the photo can be loaded at any time up until return of the vehicle. It must be time and date stamped within the above time frames. If you’re unable to upload, please retain any images on your own device. You can present these if needed.

Please review our acceptable Fair Wear and Tear guide to assist with what is defined as damage:
- Isolated stone chips to any panel up to 2 mm in diameter without denting (excluding windscreens)
- Scratches less than 25mm in length and not more than 1mm wide that have not penetrated the paint and can be polished out
- Dents less than 25 mm in diameter where the paint surface has not been broken and there is no paint removal, paint cracking or flaking (excluding dents to the bonnet or roof, or those caused by hail damage).
- Light Wheel scratches or scuffs up to 20 mm in length without cracking, buckling or gouging
- Scuffs/scrape marks under lower front bumper (not visible when standing 2m back from vehicle)

A detailed version of the Fair Wear and Tear Guide is available here.

Can I access the photos at a later date if I am contacted by Avis about damage?

Yes. You can access the photos at any time from the link in the email. If you no longer have this, we can send you a copy.

Who do I contact if I want to follow up on a reported incident?

Please allow 7 business days after you have submitted your incident report form to Avis so we can ensure we have gathered all of the information and then contact our claims team on:

Phone number: +61 (0) 2 8216 0249

Email: abgclaimsausnz@vanameyde.com

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Photoproofed with Avis Car Rental PhotoProofed™

Introducing PhotoProofed

How does it work?

Frequently Asked Questions

Photoproofed with Avis Car Rental
PhotoProofed™